Evaluation of Information and Knowledge Retrieval Systems
Mohammad Reza Farhadpour; Mohsen sanghari
Abstract
Objective: The aim of this study was to study of the effect of user satisfaction on the relationship between perceived information quality and conative use of information system (Case study: National Iranian Drilling Company).Method: The research was applied in terms of type and analytical in terms of ...
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Objective: The aim of this study was to study of the effect of user satisfaction on the relationship between perceived information quality and conative use of information system (Case study: National Iranian Drilling Company).Method: The research was applied in terms of type and analytical in terms of survey method. The statistical population included all organizational users of information systems in the National Iranian Drilling Company in the amount of 3700, of which 348 were randomly selected based on Cochran's formula. Data collection tools were questionnaire. The validity of the questionnaire was accepted by confirmatory factor analysis. Cronbach's alpha method was used to determine its reliability, the value of which was estimated to be higher than 0.7 for the initial questionnaire (30 people). In this research, to analyze data from descriptive and inferential statistics with the help of software SPSS and AMOS were used.Results: Based on the results, users' perception of information quality has an effect of 0.87 on their satisfaction with the information system. Users' perception of information quality affects their innovative use of information system by 0.31. In addition, user satisfaction has a significant effect on the relationship between users' perception of information quality and their innovative use of the information system in the National Iranian Drilling Company (β = 0.283)Conclusion: According to the results, conative use as a consequence of users' perception of the results of interaction with the system is debatable.
Ahmad Reza Ahmadimirgaed; Reza Maleki; Esmat Momeni
Volume 2, Issue 4 , October 2015, , Pages 107-128
Abstract
Purpose: we aimed to assess the level of service quality in the central library science and culture using standard tools LibQual, examining the differences between users' expectations and the level of services received determined by the need to improve the service components and to prioritize the elements ...
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Purpose: we aimed to assess the level of service quality in the central library science and culture using standard tools LibQual, examining the differences between users' expectations and the level of services received determined by the need to improve the service components and to prioritize the elements of a list view of the library. This study assessed the quality of library services based on users' expectations on three levels: minimum, maximum estimated and analyzed. Methodology: The study population consisted of 2250 members of the Central Library, Science and Culture, including PhD students, graduate students, undergraduate students, faculty fellow members and employees. Given the sheer size and distribution of the study population, random stratified sampling was used. The sample of study includes 328 students. Findings: Our findings indicated that the influence of the level of service received, the Central Library of Science and Culture, with a mean (33/7) is more than the other dimensions. But the library as a place was not able to meet users' needs and their expectations and with a mean (58/3) to have the lowest level of service received. According to users' perspective, information control (07/60%), service work components (21/26%) and the component library as a place (72/13 percent) were the main important component, respectively. Conclusion: After testing the hypotheses, it was determined that in LibQual components there was a significant relationship between the users' highest and lowest expectations and the level service received. Also there was a significant difference among perspectives of PhD students, graduate students, undergraduate students, faculty fellow members and employees in the lowest expectations", "the highest expectations" and "received services". Finally, with the results obtained in the field and to improve the level of service quality in academic libraries, solutions and recommendations were presented.
