Evaluation of Information and Knowledge Retrieval Systems
Mohsen Niazi; Ali Farhadian; mohammad karkonan n; Mohammad Allaee Arani; Fatemeh Sadat Hashemi Ali Abadi
Abstract
The main purpose of university libraries as service and non-profit organizations is to connect the university community with knowledge and information through the provision of efficient services. measuring the quality of services and the performance of libraries also has its own difficulties and inequalitie. ...
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The main purpose of university libraries as service and non-profit organizations is to connect the university community with knowledge and information through the provision of efficient services. measuring the quality of services and the performance of libraries also has its own difficulties and inequalitie. with the advent of technology-based electronic and digital services and the need to learn related skills, the quality of services and the performance of university libraries has changed. the aim is to identify the factors affecting the quality of services and performance of university libraries. Using the meta-syntesis method, 311 research indexed in internal scientific databases, were retrived and reviewed between 1384 and 1401, on the quality of services and performance of university libraries. After refining the retrived records, 59 works were selected. The result of applying the meta-syntesis is the extraction of five important and effective criteria on quality, finally to summarize and report in the form of tables and a systematic model.The results of this study consider the aspects of human resources, information resources and services, facilities, executive management and financial resources to be effective in improving the quality of services and the effectiveness of the performance of university libraries. Studies also show that little research has been done on the impact of components and managerial capabilities on the quality and effectiveness of performance, as well as the impact of financial resources and funding in improving the performance and success of academic libraries in achieving their goals and missions
Fatemeh Dekamini; Mohammad Ehsanifar
Abstract
Assessing the maturity of knowledge management allows companies that are implementing knowledge management projects to comprehensively evaluate their knowledge management activities and systematically and systematically identify their position in knowledge management and accurately identify barriers ...
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Assessing the maturity of knowledge management allows companies that are implementing knowledge management projects to comprehensively evaluate their knowledge management activities and systematically and systematically identify their position in knowledge management and accurately identify barriers to progress and make changes and adjustments; it allows them to implement the necessary changes and determine the resources needed to reach the next steps. The aim of this study was to evaluate the effect of knowledge management maturity on service quality in Parsian Bank. Considering the presentation of a model to evaluate the effect of knowledge management maturity on service quality in Parsian Bank using the structure of structural equations in AMOS software, in the present study, a combined research methodology will be used. The statistical population is a sample of 221 managers and experts of Parsian Bank who are familiar with the subject of research. In order to analyze the obtained information, the tools of localization of research components, descriptive statistics and inferential statistics have been used. The structural equation model fits between knowledge management maturity and quality of banking services. The results show that the degree of knowledge management maturity has a positive and significant effect on service quality. Among the variables that determine knowledge management maturity, access to knowledge and experience, organizational processes, employee skills, motivation, recording employee experiences, knowledge retrieval and knowledge exchange have a positive and direct effect on knowledge management maturity and organizational management, organizational systems and Information technology and team knowledge activities have had the opposite effect on the maturity of knowledge management in the system.
Mehrdad Naserpur; Mohsen Arefnezhad; Hadi Taghavi; Mitra Zarea Nemati
Abstract
The present study aims to examine the effect of knowledge management on service quality of police office with mediation of organizational unlearning. Therefore, this study is practical in purpose and it is a survey research in collecting data. Participants are 245 staff of police force working in 7 police ...
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The present study aims to examine the effect of knowledge management on service quality of police office with mediation of organizational unlearning. Therefore, this study is practical in purpose and it is a survey research in collecting data. Participants are 245 staff of police force working in 7 police stations of Khorramabad. Cochran's test was used to determine the volume of sample as a 150-person sample regarding the population volume at the level %5 was assigned. the standard questionnaire were applied. This questionnaire regarding the population volume was distributed among participants. Questionnaire validity was confirmed by content validity while its reliability which was done by Cronbach alpha was 0.786 that it shows an acceptable reliability. Moreover, structural modelling was used to test hypotheses. Results indicated that at the level %95 there is significantly positive effect of knowledge management on service quality and unlearning, as well as unlearning on service quality.
Leila Khalili; Vahideh Dalili; Aziz Hedayati Khoshemehr
Abstract
The aim of this research is to study the quality of services in the public libraries of Tabriz. This applied research was conducted with a quantitative approach and a survey method. The statistical population of the study was 37931 members of the Public Libraries of Tabriz and the sample size was 380 ...
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The aim of this research is to study the quality of services in the public libraries of Tabriz. This applied research was conducted with a quantitative approach and a survey method. The statistical population of the study was 37931 members of the Public Libraries of Tabriz and the sample size was 380 cases that were selected by stratified random sampling. The data collection tool was the standard LIBQUAL questionnaire and its reliability in the present study based on Cronbach's alpha was 0.93. In order to answer the questions and hypotheses, descriptive and inferential statistics were used using SPSS 24 statistical software. In general, in the three dimensions of LIBQUAL, the average level of minimum expectations of respondents was 4.39, the average level of received services was 5.70 and the average level of maximum expectations was 6.68. The difference between users' expectations and the level of received services in each dimension of the LIBQUAL was not higher than of the maximum expectations. The results of paired t-test confirmed the existence of a significant difference between the maximum expectations and the level of received services by users and also the existence of a significant difference between the minimum expectations and the level of received services by users in all dimensions of the LIBQUAL. It can be concluded that although the libraries have been able to meet the minimum expectations of the users in all cases partly, but the maximum expectations of the users have not been met yet.
Saeid Ghaffari; Elham Ghorbannezhad
Abstract
AbstractPurpose: To investigate the status of communication in public libraries to attract children and adolescents in West Azarbaijan province.Method: The method is survey-descriptive and correlational and in terms of the purpose of the applied research part. The statistical population includes 13,000 ...
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AbstractPurpose: To investigate the status of communication in public libraries to attract children and adolescents in West Azarbaijan province.Method: The method is survey-descriptive and correlational and in terms of the purpose of the applied research part. The statistical population includes 13,000 active members of children and adolescents of public libraries of West Azarbaijan province. Data were collected using a researcher-made questionnaire. In the sample, based on the rating of libraries, 9 public libraries were selected at the provincial level. Then, by random sampling, 250 questionnaires were distributed among active member and finally 234 The questionnaire was collected. The questionnaire consists of two sections: 1- The questionnaire of 7 factors of library service quality (human resources, technology, space and equipment, collection, planning, communication and programs, services). 2- Child and child user satisfaction questionnaire from library service.Results: Data were analyzed using SPSS-16 software and Pearson correlation coefficient, t-test and ANOVA were used. The results indicate that there is a significant correlation between the quality of service status in the public libraries and the satisfaction of the child and adolescent members of these libraries. Also, the results of the research showed that, from the viewpoint of respondents at a relatively moderate level, the connections in these libraries are available to attract them.Originality / Value: The results of this study emphasize the importance of more attention to communication in public libraries.Keywords: Public Libraries, Communication, Satisfaction, Children and Adolescents, West Azarbaijan
Leila Bazrkar; Fariba Nazari
Abstract
Aim: The present study aims to measure the satisfaction of active members of the central library of Khuzestan province in the quality of services by using Kano-LibQUAL model.Research Methodology: This study has been conducted by using the survey method; the data collection tool was the standard questionnaire ...
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Aim: The present study aims to measure the satisfaction of active members of the central library of Khuzestan province in the quality of services by using Kano-LibQUAL model.Research Methodology: This study has been conducted by using the survey method; the data collection tool was the standard questionnaire of LibQUAL and Kano (1984) and the statistical population consisted of all active members of the central library of Khuzestan province with the total number of 600. The sample size was 135 based on the Cochran formula and finally, 97 questionnaires were gathered. Also, the simple random sampling method was used in this study.Findings: The findings showed that there are gaps between the maximum expectations and perceptions of active members of central library of Khuzestan province, in dimensions of the impact of services, information control, and library as a place, and the overall quality variable. The average of the maximum of expectations is more than the status quo of perceptions thus, there exists dissatisfaction in these dimensions. However, there is no gap or difference between the minimum expectations and perceptions of active members of central library of Khuzestan province.Conclusion: The results of Kano model analysis indicated that the items “employees who understand your needs” and “the existence of a website for the library” and “the existence of electronic resources” are respectively in the top three priorities, the item of “library space for learning and studying” was the last priority.
Mahnaz Hajihassani; Fahimeh Babalhavaeji; Nadjla Hariri
Abstract
The present study was conducted to investigate the understanding of organizational mental image of the faculty members and librarians of Allameh Tabataba’i University of university library services.The aim of this study is applied and the method is analytical survey. Participants of this study ...
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The present study was conducted to investigate the understanding of organizational mental image of the faculty members and librarians of Allameh Tabataba’i University of university library services.The aim of this study is applied and the method is analytical survey. Participants of this study were 242 faculty members and 49 librarians of Allameh Tabataba’i University(ATU). The data was collected through the researcher-made questionnaire based on Lee Blang & Nekvin organization mental image model. The validity of the questionnaire was content validity and its reliability of was estimated through using Cronbach’s alpha. The obtained reliability was 0.78. Data was analyzed using descriptive statistics and one sample T test. SPSS software was used to analyzed data. The average image of faculty members was 3.43 and the average of librarians’ mental image was 3.38. The average of faculty members’ mental image in respect to identity, the fame, service quality, physical environment, and staff behavior was 3.60, 3.33, 3.33, 3.59, 3.55 the average among the librarians was 3.38, 3.52, 3.29, 3.26, 3.86 respectively. Findings showed ATU faculty members’ perception of University library mental image is higher than that of librarians.
