Fariba Adliy; Masumeh Lashgari; Masumeh Shiirii
Abstract
The purpose of this study was to investigate the research process on the concept of knowledge management using the method of analysis and mapping of scientometrics to show the dispersion of countries, universities, journals, research articles and researchers and their colleagues in different parts of ...
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The purpose of this study was to investigate the research process on the concept of knowledge management using the method of analysis and mapping of scientometrics to show the dispersion of countries, universities, journals, research articles and researchers and their colleagues in different parts of the world. Descriptions of social networks were analyzed on the WOS database from 2000 to 2019, and the structure and patterns of information exchanged in the field of knowledge management research, as well as the interpretation of the relationship between keywords used in research, were used. Keywords used in the research was extracted and analyzed by the VOSviewer software. The statistical population consisted of 25,029 articles, most of which included high-quality, high-impact articles. The results showed that the number of leadership articles from 2000 to 2018 has been increasing. Most of the articles were presented in the form of review articles and complete research articles. The most popular publications are those of the United States and the United Kingdom, respectively, and the universities of Coventry, the University of Turin, the University of Liverpool, and the Islamic Azad University.
Milad Saeidi; Matin Moradi; Masoumeh Esmaeili
Abstract
Representation is one of the basic concepts in media studies and the way in which the media presents events and facts. In this method, words, images, music and other elements of the film are considered as symbols. Through which it creates different possible meanings. The aim of this ...
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Representation is one of the basic concepts in media studies and the way in which the media presents events and facts. In this method, words, images, music and other elements of the film are considered as symbols. Through which it creates different possible meanings. The aim of this study is to analyze the semiotics in the semantic systems of family changes in order to encode meaningful concepts. In this research, since it deals with moving images, music and words as media text, it has used a qualitative method with a semiotic approach to examine the visual cues in the selected film. The film introduces a profound tissue transformation in the family. From the point of view of technical codes, it is clear that all elements of technical design represent the duality between couples that leads to differences, and this difference in levels and mutual social rituals of couples is also evident in the social codes. As a result, the main concept of the film is about modern human, as if in the social context of his land, he is not so dependent and believes in his own culture and past, nor the necessary knowledge about the modern world and modern and postmodern life accessories has it.
Amirreza Asnafi; Mohsen Haji Zeinolabedini; Faezeh Ahmadipour
Abstract
Access to the required information in all available scientific disciplines is one of the most important factors in the survival of that field. In the architecture field, the type of information format differs from other disciplines. The purpose of this study was to identify the behavior of images in ...
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Access to the required information in all available scientific disciplines is one of the most important factors in the survival of that field. In the architecture field, the type of information format differs from other disciplines. The purpose of this study was to identify the behavior of images in the architecture of Shahid Beheshti University. The present study is an applied target and uses a descriptive survey method. The statistical population of the study consists of two groups of students and professors in the architecture major of Shahid Beheshti University. To determine the sample size, the Cochran formula was used and the sample size in this formula was 296 people. The results showed that the architects mainly used images for identifying creative ideas and taking advantage of the details of architectural structures. The type of image content they used was mostly photos, maps, and charts, which could be found in engines and image databases by limiting the size of the image and following related links as long as the image was taken. One of the major obstacles in finding images for architects was the lack of familiarity with the way they were searched. Creativity, proximity to the subject, credibility, and quality of the images were the criteria for selecting content. Considering the library's share in retrieving research-based images, it is suggested that library and library librarians conduct awareness-raising activities at the university's research groups such as brochures, conferences, library visits, and workshops.
HamidReza Mahmoodi; Mohammad Hassanzadeh; Fatemeh Zandian
Abstract
Despite the breadth and richness of the subject and the variety of topics in the field of knowledge and information science facing researchers, the field suffers from theoretical poverty. The purpose of this study is to identify the theoretical barriers in information science and knowledge. This is a ...
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Despite the breadth and richness of the subject and the variety of topics in the field of knowledge and information science facing researchers, the field suffers from theoretical poverty. The purpose of this study is to identify the theoretical barriers in information science and knowledge. This is a qualitative research. Semi-structured interviews were used to collect data. Members of the faculty of knowledge and information science at Iranian universities formed the statistical population of this study. Theoretical sampling method was used for sample selection. In total, 18 faculty members of Birjand, Tarbiat Modarres, Tabriz, Shahid Bahona and Shahid Chamran universities interviewed. The data were coded based on the grounded theory in three steps. MAX QDA software was used for data encoding. Finally 10 core categories were obtained. Among the 10 core categories, the categories of "shaky personality" and "belief system failure" were selected as the central classes. According to Glazer’s recommendation, the belief system failure was referred to the shaky personality class. In other words, the shaky personality class was identified as the central class. For the first time in Iran and outside Iran, the barriers of theorizing in knowledge and information science have been examined with a qualitative approach. Therefore, on the one hand, the subject under study and adopting a qualitative approach on the other hand, demonstrate its value and authenticity.
Seyyed Mahdi Narmenji
Abstract
The main purpose of this study is to investigate the information-sharing behavior of librarians of public libraries in the Khorasan region on social network sites. This research was an applied one for which an analytical survey method was employed. The research population consisted of librarians of public ...
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The main purpose of this study is to investigate the information-sharing behavior of librarians of public libraries in the Khorasan region on social network sites. This research was an applied one for which an analytical survey method was employed. The research population consisted of librarians of public libraries affiliated with the Public Library Foundation. Based on Cochran's formula, the sample size was 231 people. A total of 150 people (65%) completed the online research questionnaire. Findings show that about 42% of librarians have used social network sites for more than three years, and nearly half of them use these networks for half an hour to an hour during the day. Librarians have performed significantly below the desired level of information sharing on these networks. The results also showed that there was no significant difference in the information-sharing behavior of male and female librarians as well as librarians of different educational levels on social network sites. But there was a significant and positive relationship between both indicators of trust (trust in network and trust in network members) and librarians' information sharing behavior on social network sites.
Mehdi Ajalli; Mohammad Jadidi
Abstract
The main purpose of this study is to evaluate the key factors for the success of the strategic knowledge management system in Sepah Bank in Hamadan region with the approach of path analysis and modern SWARA (Stepwise Weight Assessment Ratio Analysis) technique. For this purpose, in this study, ...
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The main purpose of this study is to evaluate the key factors for the success of the strategic knowledge management system in Sepah Bank in Hamadan region with the approach of path analysis and modern SWARA (Stepwise Weight Assessment Ratio Analysis) technique. For this purpose, in this study, first, by reviewing the literature and interviewing experts, specialists and bank managers, 9 key and critical factors in the success of the identification system and 9 related hypotheses were proposed.This research is applied in terms of purpose and descriptive-survey in terms of data collection method. To analyze the research data, the path analysis approach and SWARA’s new decision-making technique with SPLS and Excel software were used. The statistical population of this research is considered in two parts; regarding the final factors affecting the implementation of strategic knowledge management system in Sepah Bank with the path analysis approach, the opinions of all employees were considered to be 330 people. The sampling method of this research is simple random method and according to Morgan table and the mentioned formula, the size of the statistical sample is equal to 180 people. In this study, a designed questionnaire was provided to 200 managers, experts and authorities of the organization to express their views and opinions on the importance and effectiveness of these factors. Also, in relation to evaluation, weighting, importance of factors and finally their ranking, riding technique and applying the opinions of managers and specialists with at least a bachelor's degree and 5 years of experience in Sepah Bank in Hamadan region were used, the total number of which is 93 people; Finally, using a sample of 61 people from this community, the factors were evaluated. The output of path analysis showed that all 9 factors are effective in the implementation of the system. Based on the final output of SWARA technique, the factor of "human resource strategy" in the highest priority and "spiral processes of the organization's knowledge" in the lowest priority were identified in terms of importance in implementing the strategic knowledge management system.
Ali Akbar Khasseh; Heidar Mokhtari; Mahere Asheghi Moaf
Abstract
Nowadays, bibliometrics has been an interdisciplinary field with all scientific fields as its scope. The present study is related to the scientometric study of articles in information retrieval produced in Iran from the beginning of the topic in Persian papers to 2019. This research was an applied research ...
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Nowadays, bibliometrics has been an interdisciplinary field with all scientific fields as its scope. The present study is related to the scientometric study of articles in information retrieval produced in Iran from the beginning of the topic in Persian papers to 2019. This research was an applied research which has been done using scientometric techniques such as citation analysis and co-word analysis. The data required for this research have been extracted from the "Islamic World Science Citation" database. The statistical population was 395 articles in the field of information retrieval, which was analyzed using "BibExcel," "VOSviewer," and " Excel" software packages. Some inconsistencies in author names and keywords have been tried to be unified. There was an increasing trend in published papers and received citations. Highly-cited and most influential authors in the field are well-known in the field. "Rahmatullah Fattahi" is in the first place with 11 articles and 16 citations. 77.72% of the articles have been authored in groups (two or more authors) and the two-authored approach with 154 articles has the most co-authorship approach. Six hundred twenty-six authors participated in writing the articles, which were repeated 923 times in various articles. The largest co-authorship network consists of 27 nodes (authors). "Najla Hariry," "Farideh Osareh," and "Saeed Rezaei Sharifabadi" have the highest score in terms of the centrality of rank, intermediate, and closeness among other researchers, respectively. The keywords "information retrieval," "search engines" and "internet" were the most frequently used keywords in the field of information retrieval. The word pairs of "recall - retrieval accuracy" and "Internet - search engines" were the first and second most frequent pairs of co-occurring-word pairs, respectively. Thematic clustering of articles in this field indicates the existence of eight subject clusters: "search, processing and evaluation information," "Storage and retrieval in information systems," "information behavior," "indexing," "information management and Scientometrics," "search engines," "precision and recall" and "information literacy." Co-authorship network showed that authors in the field tended to author with collaborating each other. Considerable items on information retrival have been published in Persian The acceptance of the co-authorship approach in the production of scientific works in information retrieval indicates the willingness of authors to write co-authored research. However, considering that 54.9% of the authors of this study did not receive the H index, the authors should make more efforts to produce quality articles. The largest cluster of this research is the "search, processing and evaluation information" cluster, which indicates the importance of this issue in information retrieval, and the smallest cluster is the "information literacy" cluster, which needs further research in this research field. The study helps authors identify hot topics and highly-considered subjects in information retrieval and provide a pattern for conducting scientometric analyses in similar fields.
farzaneh ghanadinezhad; Farideh Osareh; Mohammadreza Ghane
Abstract
IntroductionOne of the important aspects of scientific research that can provide the basis for scientific growth and development is their thematic content. Considering the importance of paying attention to the experiences of advanced countries in problem-finding and selecting research subjects, the present ...
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IntroductionOne of the important aspects of scientific research that can provide the basis for scientific growth and development is their thematic content. Considering the importance of paying attention to the experiences of advanced countries in problem-finding and selecting research subjects, the present research aims to compare and analyze the subject trends of library and information science research at the national and international level.Literature ReviewA review of various studies shows that few studies have been conducted with the approach of comparing the subject trends of library and information science researches at the national level with the researches conducted in advanced countries. China (Rochester & Vakkari, 1998) and India (Dora & Kumar, 2019) were among the countries that compared national and international researches. The results showed that the research topics of this field in more advanced countries were strongly influenced by the educational, research and social structure of those countries and were very different from the research topics conducted in India. The only comparative study conducted in Iran in the field of librarianship and information science was related to (2000) Usefi, which examined the studies of more than 25 years during a limited period (two years).MethodologyThe present study is of applied type and has been done with a comparative approach between the fields of national and international research. The study population includes 84875 articles indexed in Clarity Analytics database during the years 1945-2019 and 4664 Iranian articles indexed in the ISC database during the years 1972-2019 in the library and information science. The source and tool for extracting research data to review international research topics was the Clarivate Analytics database and the ISC database to review Iranian research topics. In this study, in order to develop a thematic classification plan of articles, the method of reviewing resources and to assign articles to each of the thematic categories, the method of Automatic classification, which is one of the applications of textual analysis, was used. Data analysis was performed by calculating the frequency percentage and Chi-square test and using SPSS 22 software.ResultsThe findings showed that there is a significant difference between the number of research areas of library and information science at the national and international level. Fields such as information technology, web studies, information economy, artificial intelligence, data mining, information systems, search engines, and databases were more trending among international research, and fields such as theoretical foundations, fields related to libraries and their functions, research, knowledge management, information retrieval and scientometrics were more common among Iranian researches.DiscussionDuring recent decades, the world has been moving towards digital and virtual space. In this space, developments such as the increase in the volume of information and the emergence of big data on the one hand and the development of information and communication technologies and artificial intelligence tools and big data processing on the other hand, have affected the level of expectations of the people of the society from the services of libraries and the organization and accessibility of information. Has set. For this reason, librarians, information specialists and managers of libraries and information centers have taken advantage of the achievements of fields related to computer science, information technology and artificial intelligence in order to face new developments and manage large amounts of data in order to transform the traditional functions of libraries. In addition, researchers in the field of information science and epistemology, especially at the international level, are more and more interested in studying and researching in the field of data science and acquiring the most up-to-date scientific achievements and knowing the latest related tools and technologies in order to play their effective role in this space. are competitive.ConclusionThe results of the current research show that the field of library and information science at the international level has established a stronger relationship with other fields, especially artificial intelligence, computer science, information and communication technology. Also, at the global level, digitization processes and information growth are faster and smart technologies and tools have made more progress than third world countries and especially Iran. In other words, advanced countries due to having more economic and political power, more advanced social structure, being a leader in information and communication technology developments, more financial and spiritual support from the governments and officials of these countries for researchers and providing a suitable platform for scientific studies, access Faster access to information sources, and the appropriateness of educational and research programs with the needs and expectations of society members, have a more targeted planning to identify the problem and choose a topic in line with the real problems and needs and in sync with the developments of the day, to carry out their research. Therefore, at the international level, applied topics based on web and internet developments and information and communication technologies should face more trends and a faster growth trend than Iranian research topics.
Hamid Reza Saeidnia; Mohammad Hasanzadeh
Abstract
The purpose of this study was to design an operational interactive model for the selective dissemination of information (SDI) in academic libraries. This research is purpose-oriented, applied, and methodically oriented. The statistical population of this study included all MSc students, Ph.D. students, ...
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The purpose of this study was to design an operational interactive model for the selective dissemination of information (SDI) in academic libraries. This research is purpose-oriented, applied, and methodically oriented. The statistical population of this study included all MSc students, Ph.D. students, and faculty members of Tarbiat Modares University in Tehran. According to the statistics available on the site of the university, the number of university faculty members was 730, Ph.D. students 3000, and MSc students 4000. Using the Cochran formula, the sample number of faculty members was 253, Ph.D. 340, MSc students 350. The data-gathering tool was a questionnaire whose validity was confirmed by experts in information science. For data analysis, 16Spss software and a single sample T-test were used. In this study, the identification and categorization of information-based dissemination services were first determined, then the number of 43 services identified in 7 characteristics included: knowledge repository(7), feedback (7), Two-way communication(5), education (4), Search (7), Orders (7), and Knowledge Management (6). The average score obtained for most of the characteristics of the selective dissemination system model was above the score of 4. Using this model, the selective dissemination system intelligently recognizes the information needs of member users. It is possible to support a wide range of information, two-way communication, orders, knowledge management, and instant messaging as one of the features of this model.
Semantic Web and Ontology
Zeynab Sabbaghi Bidgoli; Atefeh Sharif; Fatemeh Zandian
Abstract
IntroductionThe emergence of the web facilitated the retrieval of information. This made libraries as one of the most important centers of information considering the web for the information retrieval process. However, the fast change of the web leads to the transformation of library functions. The semantic ...
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IntroductionThe emergence of the web facilitated the retrieval of information. This made libraries as one of the most important centers of information considering the web for the information retrieval process. However, the fast change of the web leads to the transformation of library functions. The semantic web is an opportunity for libraries to change their functions. Linked data as a method in the semantic web can make a major change in library functions. It can improve the discoverability, visibility, and interoperability of the resources. For example, all libraries use authority controls for organizing their information. But using authority controls in a traditional way can be challenging. Therefore, using the web can help libraries tackle these potential challenges and problems. Transforming authority data into linked data which seems an innovative and faster way for finding the resources can be a step forward for libraries and users. This paper aims to design a framework for transforming the National Library of Iran Subject Headings into linked data and publish them on the web.
Literature ReviewDesigning and proposing a framework for linking the data was the topic of some research papers. Linking the university data (Behkamal et al., 2011) linking and visualizing medicine information (Sekhavati, Farahi, & Jalali, 2011) web objects (Hosseini, 2020), table data (Mulwad et al., 2010), Industrial Data (Graube et al.,2012), and government data (Villazón-Terraza, Vilches-Blázquez, Corcho, & Gómez-Pérez, 2011; Mulwad, Finin, & Joshi, 2011) were the topics for some reviewed studies. The results of their studies indicated that in general, linked data could improve information retrieval. Implementing a linked data method in library data was discussed in some papers. Kar & Das (2020) designed a methodology for linking bibliographic information in a digital repository. Similarly, Ryan et al. (2015) examined the linking of place names in a dataset, transferring them into RDF and linking them with other similar datasets. Summers, et al (2008) provide a methodology for transferring subject headings into linked data. their results showed that transferring LCSH into SKOS affects information retrieval. The linking and publishing National Library of Iran data were also investigated by Eslami & Vaghefzadeh (2013). Fathian Dastgerdi et al (2020) tried to make a pattern for linking data in library systems. They examined the components which are needed for implementing the linked data method in library systems. Their result showed that using linked data in library systems affects the visibility of bibliographic metadata. Based on the reviewed studies, many international papers discussed publishing library linked data in theoretical and practical ways. Whereas studies done in Iran focusing on linked data mostly developed patterns and models for linking data (e.g., Fathian Dastgerrdi; 2020). Few Persian studies were done for publishing bibliographic data (e.g., Eslami & Vaghefzadeh, 2013; Sekhavati, 2011). Although there is a significant number of papers discussing linked data, the technical aspect for publishing and linking library data was rarely examined. To fill this gap, this study aims to develop a framework for publishing National Library of Iran subject headings which is unlike Fathian Dastgerdi et al., (2020) paper considers the technical tools and aspects and unlike Sekhavati’s (2011) paper examines the Persian subject headings.
MethodologyThis research is an applied study that utilizes a library method for designing a publishing framework. Linked data was implemented to ensure the possibility of publishing the research data. First, Persian subject headings which are represented in Iran MARC format were obtained in Marc XML files From the National Library of Iran. Then the method for transferring and publishing the data was applied.
Results The framework developed in this research collected National Library of Iran subject headings randomly. The selected data were first cleaned by Microsoft Excel and MarcEdit. In the next step, cleaned data were converted into RDF Using OpenRefine. The study’s project was imported to Open Refine software, linked with external datasets, and saved in a triple store. Finally, the linked subject headings were displayed through the Skosmos interface.DiscussionPublishing library data as linked data is an example of utilizing Web 3 in library systems. National libraries worldwide have tried linking their data including subject headings with other datasets. However, there remains a gap in publishing linked Persian subject headings and to the best of the authors' knowledge it seems that no paper has pointed to technical aspects of implementing Persian subject headings.
ConclusionThe current paper has transformed the Persian subject headings into a linked dataset in an RDF turtle format. Then, it visualized the linked data in the Skosmos interface. But there can be some limitations to this study. Using OpenRefine was reported successfully in this paper, but it seems that there may be a problem in data with larger sizes. In conclusion, since this framework improve the retrieval of authority data in this research, it can be used for publishing National library of Iran subject headings.
Sherko Mohammadi; Mohsen Nazarzadeh Zare; Keostan Mohammadian Sharif
Abstract
IntroductionCommercialization of academic research has become a popular interest in most countries of the world. Because the process of commercialization of academic research plays a significant role in the economic development of societies, Thus, universities and higher education institutions ...
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IntroductionCommercialization of academic research has become a popular interest in most countries of the world. Because the process of commercialization of academic research plays a significant role in the economic development of societies, Thus, universities and higher education institutions are expected not to limit their functions only to teaching and research but also to take a part in production and economic value creation. This function is called the commercialization of research products (CRP). Some studies have shown that on the one hand, cultural and social factors and on the other hand, organizational, financial, and economic factors have a close relationship with the CRP. This evidence shows that it is not enough to formulate policies for CRP, but also providing internal and external infrastructures is a crucial factor.Research Question(s)What are the obstacles which are preventing CRP in Iran’s academic system?Literature Review2.1 Policy-making Approaches in OrganizationsNowadays, what differentiates successful and unsuccessful organizations is not necessarily a quantitative issue. Rather, is a qualitative one, so the nature of the obstacles which the organizations are confronted is the main issue. To clarify the kind of obstacles that hinder CRP, we used Okumus’s conceptual model of Implementing a strategy. The model has four variables: content, context, process, and outcome. The meaning of the content is the strategic orientation that the organization chooses and seeks to follow. Context factors include all the physical, social, and cultural contexts of the organization in which strategies are implemented. The process also includes all the ways and methods that the organization undertakes to implement and operationalize its strategic plans. Finally, the outcome includes all the achievements that the organization achieves after implementing the strategy. In general, we are facing two approaches, the first approach is the strategic evolutionary cycle and the second is the vicious cycle of formalism.MethodologyIn the present study, the researchers used a qualitative approach and an emergent design, which is one of the designs used in the grounded theory method. The study population included all the key informants in the field of CRP. A total of 9 key informants were selected through the theoretical sampling method and by relying on the theoretical saturation. An unstructured interview method was also used to collect data. Member check was also used to credibility the research data. To analyze the research data, first, open codes were extracted from the interviews and then summarized and reduced to axial codes. After conceptualizing and reducing the axial codes, a selective theme was extracted.ResultsThe findings of this study showed that the cultural, economic, academic major, educational, process, contextual, and individual barriers are obstacles to the commercialization policy of research in Iran's academic system.DiscussionInstead of taking the strategic evolutionary cycle, the Iranian academic system has taken the vicious cycle of formalism. Thus, most of the policymakers of Iran's higher education system also have a transformational desire in their mind. This view is caused problems in Iran's academic system; because the main strategic path is ignored.ConclusionOnly economic and social institutions can be comprehensive that provide the necessary platforms and fields for the linkage of universities with the industry and the commercialization of research. Inclusive institutions are institutions that allow wide participation of individuals in their economic and political spheres and encourage individuals to use their talents and have creative ideas and thoughts. Such institutions need to protect private property, and legal systems without bias and provide social services. In such conditions, universities can undertake a strategic evolutionary cycle. It is not surprising that the capabilities that have been proposed for the commercialization of research include factors such as evaluating technological innovations, protecting intellectual property rights, identifying business partners, and creating a platform for creating ideas and producing new technologies. All of these find meaning in inclusive institutions; hence societies that have monopolistic economic and social institutions are unable to provide such platforms, and this is the reason why industry-related projects also face failure in those societies. For this reason, academic research in such societies does not turn into actions or cannot achieve social achievements.AcknowledgmentsThe authors appreciate all the faculty members who participated in the research.
Knowledge Management
Maryam Mosafer Bahri; Ebrahim Chirani; Narges Delafrooz; seyed Mahmoud Shabgoo Monsef
Abstract
IntroductionToday, the insurance industry plays a significant role in the prosperity of the economy, so paying attention to the creation of knowledge can play a significant role in increasing the penetration rate of insurance. Therefore, the main question of the current research is how to design and ...
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IntroductionToday, the insurance industry plays a significant role in the prosperity of the economy, so paying attention to the creation of knowledge can play a significant role in increasing the penetration rate of insurance. Therefore, the main question of the current research is how to design and explain the model of the elements of customer knowledge co-creation in the insurance industry? In order to answer this question, the present research aims to identify the elements of the customer knowledge co-creation model in the insurance industry in the first stage, and in the next stage to test the relationship model of the elements of customer knowledge co-creation in the insurance industry, and based on the results of Data analysis will provide solutions to the managers of this industry in order to make decisions and policies related to knowledge creation and as a result promote and improve insurance products and services and increase the penetration rate of insurance in the society. Literature Review Knowledge Co-CreationKnowledge Co-Creation has been described as an act of collective creativity, with applications ranging from product and service design to more abstract spheres of value creation taking place between two or more individuals who may or may not belong to the same actor group (Amann & Rubinelli, 2017). “Customer knowledge Co-creation is defined as the collective ability of group members to analyze, interpret, reconfigure customer-related knowledge, and it means that knowledge is co-created by group members” (Menguc et al., 2013). In the following, we discuss some of the researches conducted in the field of customer knowledge co-creation.Itani et al. (2022) conducted a study with the aim of investigating the effects of using social media and customer relationship management technology on the customer knowledge co-creation and sales performance in B2B companies. Based on the theories of task-technology fit and self-determination, the findings show that social media, customer relationship management technology, and their interaction, support salespeople in joint value-creation efforts through the mediating role of knowledge enriched by these tools. The results indicated a significant moderating effect of the salesperson's job independence and the ease of the sales quota in increasing the relationship between knowledge and value co-creation.Xie et al. (2020), in a study titled "Using Customer Knowledge for Service Innovation in Travel Agency Industry", investigated the influencing factors and the effects of service team access and the combination of customer knowledge on tourist service companies. The results showed that both factors of customer orientation and intensity of interaction are effective on customer knowledge co-creation teams, which can promote service innovation. Also, the results indicated that customer knowledge co-creation moderates the relationship between interaction intensity and service innovation. MethodologyThe current research was done in two stages using a mixed method. In this research, in order to identify the components of the customer knowledge co-creation model, first the qualitative approach of grounded theory was used. For this purpose, semi-structured interviews were conducted with a selection of insurance industry experts, including a number of university professors and insurance company managers, as a result of which the components of the research and their dimensions were identified. Then, in order to present the relationship model of the main components of the research, the opinions of experts were evaluated through the matrix of pairwise comparisons, and based on this, the conceptual model of the research was explained. Then, in order to test the research model and hypotheses, the partial least squares quantitative method was used. The statistical population in the quantitative stage consists of managers and experts of three active insurance companies in Iran, including Alborz, Iran, and Asia. The statistical sample was obtained from the random cluster sampling method, based on which 310 people were selected as a statistical sample. The data collection tool in the quantitative stage is a researcher-made questionnaire. Cronbach's alpha method was used to check the reliability of the measurement tool, and its value was greater than 0.7 for all variables. Therefore, all variables were confirmed in terms of reliability. ResultsIn the first stage of the current research, the qualitative method of grounded theory was used to identify the components and dimensions of customer knowledge co-creation. As a result of this stage, 7 main aspects were identified for customer knowledge co-creation. After identifying the research components and developing the model, 9 hypotheses were formulated in the quantitative stage. Based on the findings of data analysis using the partial least squares method, all 9 research hypotheses were confirmed. The results showed that the infrastructure of information and communication technology has an effect on being knowledge-oriented. Also, being knowledge-oriented has an impact on internal marketing and customer relationship management. In addition, the effect of internal marketing and customer relationship management on customer orientation was confirmed. Also, the effect of customer orientation on creating motivation and trust building was confirmed, and finally, the effect of creating motivation and trust building on customer knowledge co-creation was confirmed. DiscussionCustomer knowledge co-creation is a process by which organizations acquire competencies and knowledge of customers, so that they can use this information to create an experience for customers and reach new markets for themselves. ConclusionAccording to the confirmation of all 9 research hypotheses and with emphasis on the structures (sub-indices) that have the highest factor load obtained from the partial least squares method, the following practical suggestions are presented:In order to develop the component of “information and communication technology infrastructures” in insurance companies, considering the importance of "the company's presence in social media and producing up-to-date content", it is suggested that managers of insurance companies use experts who have enough expertise in the field of content production to manage social media pages. Also, through social pages, they can establish a two-way relationship with customers, especially special customers, and encourage them to share their insurance knowledge and experiences.In line with the development of “internal marketing”, the managers of insurance companies should continuously strive to hold brainstorming sessions with the employees in order to update their knowledge and skills. In these meetings, in addition to presenting technical matters such as informing about possible changes in insurance policies, new insurance laws, etc., experts in fields such as marketing, psychology, and negotiation can also be invited so that the employees and the sales network, in addition to mastering the technical skills, also master the communication skills of the day.In order to ensure customer satisfaction and as a result of complying with customer-oriented principles, insurance companies must first observe and understand the needs of their customers. For this purpose, they should listen to the expectations and criticisms of the customers, and by establishing a friendly relationship with them, in addition to getting to know the customers more and knowing their level of satisfaction, they should have a positive effect on their perception.In order to increase the “trust of customers”, insurance companies should adopt strategies that lead to improving the mental image of customers towards the company's brand. Since the main mission of insurance companies is to issue perfect insurance policies as well as timely and adequate payment of damages, if this is done correctly, it can play an effective role in attracting customers’ trust.Finally, in order to develop the customers' knowledge co-creation, insurance companies should use the experiences and knowledge gained from customers to produce and create new knowledge and improve and develop the organization's products and services.
Evaluation of Information and Knowledge Retrieval Systems
Mohammad Hassan Azimi; Hadi Alhaei
Abstract
The purpose of this research is to investigate the implementation of semantic web technology in knowledge management software. method: The current research is of an applied type, which was carried out with a survey method and a descriptive approach. The socio-statistics of the current research includes ...
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The purpose of this research is to investigate the implementation of semantic web technology in knowledge management software. method: The current research is of an applied type, which was carried out with a survey method and a descriptive approach. The socio-statistics of the current research includes three knowledge management software, which includes Dana knowledge management software, Nedak comprehensive knowledge management system, and MTA share software, which were investigated and analyzed. The data collection tool of this research was a checklist using the yes / no scale. Finally, the obtained data were analyzed in Excel softwar. Findings:The findings obtained from this research show that semantic technology architecture in all six layers (UL, XML, RDF, ontology, metadata, and logic) in all three The software (Dana knowledge management software, Nedak comprehensive knowledge management system, and MTA share software) is used and is at a good level. But the semantic tools for searching and retrieving information in all three layers (ontology, RDF, metadata) in the studied software have not been used much and have not been given attention. Conclusion: The results obtained from this research indicate that the application of semantic technology architecture in the comprehensive knowledge management system software of Nadak and MTA share needs to be paid more attention and used in all the mentioned layers. . It is also necessary to use semantic tools for searching and retrieving information in any software called Dana Knowledge Management, Nedak Comprehensive Knowledge Management System in all layers (ontology, RDF,
Hamed Mohammadi
Abstract
The main purpose of this paper was to investigate and analyze the content of articles in the field of public administration in prestigious journals of this field in Iran. Selected public administration journals are research journals that carry out the mission of developing public administration knowledge ...
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The main purpose of this paper was to investigate and analyze the content of articles in the field of public administration in prestigious journals of this field in Iran. Selected public administration journals are research journals that carry out the mission of developing public administration knowledge in the Iran, inform which the present paper focused on Tehran University Public Administration Journal, Shahid Beheshti University Perspective Public Management Journal and Public Organization Management Journal of Payame Noor University. The present study applied content analysis method and the statistical population of this study consisted of 656 articles published in the selected journals between 2011 and 2018, using the census. Given the political nature of the field of public administration, the main finding of the present paper is that the selected journals should consider the political approach in producing articles to address issues facing government agencies and help improve the functioning of the country's administrative system, On the other hand, the findings of the study show that the articles produced in selected journals have shown the least attention to development management, comparative management, ethics and citizenship in administrative systems. The findings show that most articles have a applied purpose and have used statistical methods to analyze the data, while most articles have a positivist approach.
esmat momeni; tahereh tehran; sahar zamani
Abstract
The present study is an applied one and is a standard questionnaire based on the HSE model in four dimensions. Descriptive and inferential statistics (Mann-Whitney U test and T-test) were used to describe and analyze the data. The study population consisted of Tarbiat Modarres and Shahid Beheshti University ...
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The present study is an applied one and is a standard questionnaire based on the HSE model in four dimensions. Descriptive and inferential statistics (Mann-Whitney U test and T-test) were used to describe and analyze the data. The study population consisted of Tarbiat Modarres and Shahid Beheshti University students. Members of Tarbiat Modarres and Shahid Beheshti Central Library were enrolled in the study. A total of 26893 students were selected and the sample size was calculated by Cochran formula. Cronbach's alpha was used to assess face content validity and reliability with acceptable reliability (r = 89%).The findings showed that the components of knowledge creation (3.62%), knowledge sharing (1.16%) and knowledge utilization (3.36%) were better in Shahid Beheshti University than Tarbiat Modares University. And knowledge storage (at university with a mean of 1.96%) is better than that of Shahid Beheshti University. The results of the test showed that knowledge management at Shahid Beheshti University with a mean score of 12/12 compared to Tarbiat Modarres University with a mean score of 43/43 was necessary from the students' point of view.
Ahmad Shabani; Hamideh Jaffari; Saeed Rajaepour; Morteza Mohammadi Ostani
Volume 2, Issue 2 , April 2015, , Pages 3-22
Abstract
Purpose: The present study with a survey and comparison of intellectual capital management in the public and academic libraries of Isfahan in 2012-2013 based on Boentis ' views (human capital, structural capital and relational capital). Methodology: A survey - descriptive method was used. The statistical ...
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Purpose: The present study with a survey and comparison of intellectual capital management in the public and academic libraries of Isfahan in 2012-2013 based on Boentis ' views (human capital, structural capital and relational capital). Methodology: A survey - descriptive method was used. The statistical community consisted of all staffs at the public libraries of Isfahan (n = 98) and university in 2012-2013. To determine the sample size, 84 librarians were selected based on Cochran formula and random stratified sampling Method ranking was applied. The tool for collecting data was researcher- developed Questionnaire based on Boenits components, the authenticity of which was approved by experts and its reliability was reckoned using Cronbach's alpha (0.95). Findings: Average intellectual capital is a good condition in public libraries (3.8) and academic libraries (3.23).Intellectual capital is more in public libraries than university libraries. Structural capital status is more appropriate in the mentioned libraries than relational capital and human capital, and between intellectual capital components there was a significant difference. Also, the level of intellectual capital public and Academic libraries of Isfahan based on demographic characteristics (gender, age, academic degree level of education, and library type) there was no significant difference, but in terms of ranking was applied there was a significant difference. Conclusion: Intellectual capital is
Mohammad Ali Sarlak; Arezoo Keshavarz; Elham Keshavarz
Abstract
In this study, staffing levels (general employees, key employees, senior management), according to the following criteria areas of knowledge management, five areas of knowledge management (data, information, knowledge, wisdom, employees or personnel) using fuzzy hierarchical analysis to maximize knowledge ...
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In this study, staffing levels (general employees, key employees, senior management), according to the following criteria areas of knowledge management, five areas of knowledge management (data, information, knowledge, wisdom, employees or personnel) using fuzzy hierarchical analysis to maximize knowledge management in project-orientation companies (Pars Aviation Development Investment Company (PADICO), Septa Management Engineers Consulting and AVA BEHBOOD engineering Services Company) have been prioritized. Methodology: FHAP hierarchical analysis method was used to analyze the data. The fuzzy analytic hierarchy process using Chang’s extent analysis technique is used as the main statistical method of this study. Statistical populations are masters and experts of project-orientation Company. 13 experts participated in this research. Main tools in this research are documents and questionnaire. Findings: According to response which are presented by decision-maker group, we concluded that final arrangement in the importance of knowledge management criteria is that data are on the first priority with the high weight difference and wisdom, personnel, knowledge, and information are on the next priority. In comparison of 6 regarding data criterion, it is obvious that analyzing customers’ opinions is on the first priority. In comparison of 6 elements regarding information criterion in which informational coordination and integration within organization is on the first priority. In the comparison of 6 elements regarding knowledge criterion, in which amount of knowledge application development in the organization is on the first priority. In comparison of 6 elements regarding wisdom criterion, Innovation competencies in personnel is on the first priority. In comparison of 6 indexes regarding personnel criterion, the
Soraya Ziaei; Seyed Jamal Haghirosadat; Omid Alipour
Abstract
The present study aimed to investigate the effect of personality traits (self-efficacy and self-esteem) and situational characteristics (cognitive assessment: threat to challenge) on the knowledge sharing at librarians in public libraries of Khorasan Razavi province.The present research is a descriptive ...
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The present study aimed to investigate the effect of personality traits (self-efficacy and self-esteem) and situational characteristics (cognitive assessment: threat to challenge) on the knowledge sharing at librarians in public libraries of Khorasan Razavi province.The present research is a descriptive study carried out using the questionnaire. Cronbach's alpha was used for four questionnaires and the reliability of the research tools was confirmed. The statistical population of this study was 310 librarians of public libraries working on the supervision of libraries organization. According to Cochran formula, a questionnaire was distributed among 172 librarians and finally 141 questionnaires were answered. To examine the research hypotheses, some statistical tests such as Cronbach's, Kolmogor-Smirnov, Spearman and others were used.Research findings indicate that librarians with high self-efficacy and high self-esteem have a more positive attitude toward knowledge management and collaboration in the organization. Also, the relationship between the positive attitude of the translators with higher self-esteem on knowledge management and cooperation in the organization was rejected. Also, librarians who have challenges in evaluating situations have a more positive attitude towards knowledge management and collaboration in the organization. Conversely, librarians who are threatened in situations of assessment have a less positive attitude toward knowledge management and collaboration in the organization. The results showed there is a significant relationship between self-efficacy and self-esteem of librarians of public libraries in Khorasan Razavi province. There is also a significant relationship between attitude toward knowledge management and collaboration in the organization with librarians' experience and education of librarians.The results of the research confirmed the effect of two categories of personality traits including self-esteem and self-efficacy as well as situational features including cognitive threat assessment and challenge situations in dealing with the attitude of librarians towards knowledge management and that these factors can predict librarian's attitude Knowledge management and collaborative knowledge sharing.Authenticity: This research examines the relationship between personality traits and knowledge management.
Ebrahim Zarei; Esmat Momeni
Abstract
Pur: the purpose of the present study is to determine the level of knowledge sharing and creativity and the relationship between them. Among Libraries’ Librarians Tarbiat Modares University in 1392. Methodology: the methodology applied for the present study is descriptive-correlation. The ...
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Pur: the purpose of the present study is to determine the level of knowledge sharing and creativity and the relationship between them. Among Libraries’ Librarians Tarbiat Modares University in 1392. Methodology: the methodology applied for the present study is descriptive-correlation. The study population included 50 librarians and libraries of Humanities, Engineering and the Central Library of the Tarbiat Modares University. Findings: the status of knowledge sharing among the librarians of Tarbiat Moddares University is far from satisfactory, but the creativity of these librarians is up to the scratch. The rate of solidarity between knowledge sharing and creativity with %8 shows that no significant solidarity or relationship exists between them .Conclusion: the libraries ought to participate in educational and research activities in order to improve and enhance knowledge sharing, to propagate and share information and knowledge among librarians and ought to provide required infrastructures for sharing knowledge in the library.
Aidin Asgharzadeh; Ali Gholamzadeh; Saeed Asgharzadeh
Abstract
In this article, we studied knowledge and content flows of the three main journals in technology and innovation management field that includes the journal of science and technology policy, journal of innovation management, and technology development management. The purpose of this paper was to investigate ...
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In this article, we studied knowledge and content flows of the three main journals in technology and innovation management field that includes the journal of science and technology policy, journal of innovation management, and technology development management. The purpose of this paper was to investigate knowledge flows of journals and identification their main properties during five years, publications from 1392 to 1396. We attempt to provide for researchers in this field: knowledge flows, main properties in journals and published articles, and also content features of concepts and subjects. This study was done in two sections. At first, we examined knowledge flows and classified subjects of each journals and compared together. In two section we analyzed the data, and compared in industrial field. In during these years, journals have addressed various issues in this fields but the most subject clusters in each journals are; in the journal of science and technology policy journal, politics and economics; in journal of innovation management journal, knowledge management and strategy; and in technology development management journal, industry and technology.
Younes Nobakht; Maryam Nobakht
Abstract
Purpose: The objective of this research is to study the knowledge and content of the articles of two quarterly journal of accounting advances as one of the top scientific publications in the field of accounting knowledge in Iran from the beginning of 2005 to the end of 2018.Metholdology: This research ...
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Purpose: The objective of this research is to study the knowledge and content of the articles of two quarterly journal of accounting advances as one of the top scientific publications in the field of accounting knowledge in Iran from the beginning of 2005 to the end of 2018.Metholdology: This research is a scientometrics study and using content analysis method (quantitative approach). The population of the study consisted of all the articles published in the journal that were all selected as statistical sample (N = 170). The research data were also collected using a checklist tool and statistical analyzed using Excel software.Findings: Findings of the research show that in 170 articles published during these years, 417 authors participated, of which 354 were men and 63 women were women. Considering the level of education and scientific ranking of the authors, MA degree with 33% and assistant professors with 29% are in the top of the ranking list of authors. In the meantime, 3% of articles have only one author and 97% are the results of grouping work. Among the universities and scientific centers, Shiraz university with 48 articles ranked first and university of Esfahan with 15 papers ranked second. In terms of topic orientation, 79% of the publications are in the field of financial accounting and auditing with 11%, in the next rank. From total of 5864 references cited in the articles, 72% were in English and 28% in Persian.
Mohammad Taban; Ali Yasini; Ardeshir Shiri; Isfandiar Mohammadi
Abstract
This study aimed to design and explain the process model of scientific authority in Iran’s higher education. Mixed-Method has been the methodology used in this research in two phases: the first, qualitative using Grounded Theory, and the second, quantitative (descriptive, survey). Research orientation ...
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This study aimed to design and explain the process model of scientific authority in Iran’s higher education. Mixed-Method has been the methodology used in this research in two phases: the first, qualitative using Grounded Theory, and the second, quantitative (descriptive, survey). Research orientation has been basic, descriptive and functional; the research approach has been deductive in the first phase and inductive in the second one. The population, in the first phase, was 15 persons possessing the authority’s conditions in Iran’s scientific past released from purposive sampling method; the population, in the second phase, was the higher education’s professors and experts including all members of the active scientific committees in Ministry Of Science, Research and Technology. These members were 176 persons who were studied through stratified random sampling. In the first phase, the research’s reliability has been observed by the researcher, and in the second one, Cronbach's alpha coefficient was calculated. Qualitative findings including four stages were identified as nascent stage with five dimensions, development stage with six dimensions, interaction stage with four dimensions and evolution stage with five dimensions. Finally, the process and dimension stages were tested by LIZREL software. It was found that the most impact related to education and research area and experiencing scientific environment, and the least related to the political factors.
Golnessa Galyani-Moghaddam; Hassan Jafari; Ashgar Sattarzadeh
Abstract
This research is set to study scientific publications published by faculty members of Allameh Tabatab’i University in two international citation indexes including the Science Citation Index and Scopus. Duration of the study was 1987 till the end of 2015. Scientometrics methods were used to do the ...
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This research is set to study scientific publications published by faculty members of Allameh Tabatab’i University in two international citation indexes including the Science Citation Index and Scopus. Duration of the study was 1987 till the end of 2015. Scientometrics methods were used to do the study. Searches in the mentioned databases were the main tool of data gathering. The results show that the growth rate was 29.49 and 32.51, and density indicator is 0.008 and 0.005 in the Science Citation Index and Scopus respectively. This indicates a low density and low collaboration among authors. Faculty of Management and Accounting was the most productive one. The United States of America and Switzerland were top countries in international scientific collaborations. In addition, scientific collaboration at national level was mostly done by authors from the Islamic Azad University, Tehran University and Amir Kabir University of Technology. There was an overlap of 21 percent among indexed publications by the two databases.
Ebrahim Aryani; Aadel Zahedbablan; Mehdi Moeinikia
Abstract
This study investigated the role of management information system in the professionalism and job motivation of the staff or employees of educational office. As regarded the basic strategy, the methodology was quantitative, as regarded purpose, it was applied research, as regarded executive strategy it ...
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This study investigated the role of management information system in the professionalism and job motivation of the staff or employees of educational office. As regarded the basic strategy, the methodology was quantitative, as regarded purpose, it was applied research, as regarded executive strategy it was survey research and finally as regarded analytical techniques it was descriptive-comparative research. The population was the employees of Shahindej educational office in the academic year 2015-2016. Simple random sampling was used in this study. Number of samples based on Kregci-Morgan table, taking the error α=0/05, approximately 120 people were selected. Tool for Data collection including questionnaire of management information system (reliability α=0/89), questionnaire of professionalism (reliability α=0/93) and questionnaire of job motivation by L.Kichner (with reliability α=0/92) were used. The obtained data were analyzed by Multivariate analysis tests. The results showed that the interaction effect between gender and the application of management information system on professionalism (F (1,114) =1/54, ρ=0/12>0/05) and job motivation (F (1,114) =0/73, ρ=0/73>0/05) is not significant. But the separate influence of the application of management information system on professionalism (F (1,114) =3/90, ρ=0/00<0/01) and job motivation (F (1,114) =4/06, ρ=0/00<0/01) is significant. So the application of management information system as a key component in the organization, to develop the ability of staff is suggested.
Zohreh Pourkarimi Daranjani; Golnessa Galyani-Moghaddam; Ali Jalali Dizaji
Abstract
The purpose of this study is to analyze the scientific cooperation network of Iranian researchers in the field of social sciences at the Web-based site from the beginning to the end of 2014. Scientometrics and network analysis indicators were used. Statistical population consists of scientific production ...
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The purpose of this study is to analyze the scientific cooperation network of Iranian researchers in the field of social sciences at the Web-based site from the beginning to the end of 2014. Scientometrics and network analysis indicators were used. Statistical population consists of scientific production of Iranian researchers in the Web of Science since the appearance of the first publication (with an affiliation to an Iranian university/institute) to the end of 2014 (9318 articles). The data were extracted from the Web of Science and analysed by Bibexcel, HistCite, and VOS Viewer. The findings of the research indicate that the articles of cooperation in the field of social sciences have been on a par with the following years. Based on the findings of the research, Iran's position in Middle Eastern countries is ranked third among the countries of Zionist regime and Turkey in terms of scientific production. Iran collaborated most with USA, UK, and Canada.The result showed 46.08 percent inter-institutional collaboration, 24.55 per cent intra-institutional collaboration, and 22 percent international collaboration. Overall, results indicated the average collaboration coefficient was 64%, and the trend has been upward, which indicates an increased willingness by Iranians authors for cooperative papers. The most dominated model of authorship was two and three authored articles respectively. In general, the findings of this study indicate the willingness of researchers to produce science in a collaborative way.
