Document Type : Research Paper

Authors

• Mohsen Niazi ¹
• Ali Farhadian ²
• mohammad karkonan n ³
• Mohammad Allaee Arani ⁴
• Fatemeh Sadat Hashemi Ali Abadi ⁵

¹ Professor, Department of Social Sciences, Faculty of Humanities, University of Kashan, Kashan, Iran

² Assistant Professor, Department of Management and Economics, Faculty of Humanities, University of Kashan, Kashan, Iran.

³ Doctor of Social Welfare, Faculty of Faculty of Social Sciences, Allameh Tabatabai University, Tehran, Iran

⁴ Phd in knowledge and information science, Lecturere in University of Kashan, Kashan, Iran.

⁵ Master of knowledge and Information Science, University of Kashan.

Abstract

The main purpose of university libraries as service and non-profit organizations is to connect the university community with knowledge and information through the provision of efficient services. measuring the quality of services and the performance of libraries also has its own difficulties and inequalitie. with the advent of technology-based electronic and digital services and the need to learn related skills, the quality of services and the performance of university libraries has changed. the aim is to identify the factors affecting the quality of services and performance of university libraries. Using the meta-syntesis method, 311 research indexed in internal scientific databases, were retrived and reviewed between 1384 and 1401, on the quality of services and performance of university libraries. After refining the retrived records, 59 works were selected. The result of applying the meta-syntesis is the extraction of five important and effective criteria on quality, finally to summarize and report in the form of tables and a systematic model.
The results of this study consider the aspects of human resources, information resources and services, facilities, executive management and financial resources to be effective in improving the quality of services and the effectiveness of the performance of university libraries. Studies also show that little research has been done on the impact of components and managerial capabilities on the quality and effectiveness of performance, as well as the impact of financial resources and funding in improving the performance and success of academic libraries in achieving their goals and missions

Keywords

• Service Quality
• Performance Quality
• Library Performance
• Academic Libraries
• Meta-Synthesis

Main Subjects

• Evaluation of Information and Knowledge Retrieval Systems