Fatemeh Dekamini; fariba salahi; Hossein Nazari Farrokhi; Ebrahim Nazari Farokhi
Abstract
1. IntroductionToday's successful organizations are those that have created or acquired new knowledge and transformed it into practical methods to improve their activities, and this is achieved through adherence to professional ethics principles such as privacy, fundamental freedoms, moral responsibility, ...
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1. IntroductionToday's successful organizations are those that have created or acquired new knowledge and transformed it into practical methods to improve their activities, and this is achieved through adherence to professional ethics principles such as privacy, fundamental freedoms, moral responsibility, a value-based and responsible attitude, a sense of cooperation and ownership, and confidentiality (Riyazet-Kash, Khayat-Moghaddam, and Rezaei-Far, 2018). Because the rapid growth of e-commerce and the increasing number of online businesses have led to increased consumer concerns about ethical issues surrounding online shopping (Hamidianpour and Izadi, 2018).Given the importance and necessity of observing ethical principles by e-businesses in order to retain customers on the one hand and develop and grow the business on the other, and knowing that failure to observe these principles causes customers to distance themselves from e-business, this research has attempted to extract ethical criteria in e-businesses and then examine these criteria in terms of their importance and impact, and ultimately take a positive step towards structuring ethical frameworks in the field of e-business.2. Literature ReviewBusiness ethics provide guidelines for acceptable behaviour by organizations in both strategy formulation and day-to-day operations. An ethical approach is essential for the success of companies and for presenting a positive image of the company (Chitrangda, 2014). Ethics-based practical approaches are a conscious adherence to ethical standards that guide individuals and businesses to follow certain rules in their interactions with people inside and outside the organization (Ononogbo, Jejuel, & Adja, 2016). One of the perspectives of modern management is that by observing the ethical responsibility associated with organizations and their stakeholders, these financial institutions can achieve long-term success in e-business (Turbin, King, Lee, Warkentin, Chung, & Chang, 2000).All text paragraphs should be single spaced, with the first line indented by 10 mm. Double spacing should only be used before and after headings and subheadings as shown in this example. Position and style of headings and subheadings should follow this example. No spaces should be placed between paragraphs.Toriyakira states that ethical issues, in turn, have affected the reputation and survival of small and medium-sized enterprises, especially in developing countries. He considers the key to protecting the company's interests against competitors to be compliance with ethical issues on the part of the company, and to gain awareness of these issues, he suggests education and raising the level of awareness in the field of ethics for managers and personnel.3. MethodologyThe present study is applied research. This research is qualitative because it uses the grounded theory method, and on the other hand, it is quantitative because it uses the structural equation modeling method and the hierarchical method; therefore, this research is of a mixed type. The number of members of the target population in the interview stage is the total number of active managers in the field of e-business in Tehran. Among these people, 23 people were selected as the sample size. In the second stage, 209 people were selected from 462 personnel working in the field of e-business using the Cochran formula as a statistical sample. The method of selecting the members of the statistical sample in the first stage was the purposive sampling method. In the second stage, the simple random sampling method was used.In order to analyze the data received from the interviews with experts, the grounded theory method was used. Grounded theory is a research theory method that is suitable for studying phenomena that are not well understood or explained, or for gaining new insights into a familiar phenomenon. The goal of grounded theory is to produce a theory in the form of a set of interrelated hypotheses that are obtained through continuous comparison of data and are highly abstract.To analyze the impact of the components used in structural equation modeling, LISREL 16 software was used. In addition, the AHP method was used to prioritize the extracted components, for which purpose Excel software was used to determine the geometric mean between the experts and Expert Choice 11 software.4. ResultsImmediately after the interview, the first step in the analysis was carried out through the conceptualization of the data. For this purpose, the interview data were carefully studied and examined, and the extracted data were coded under common codes. In fact, all the stages of analysis and coding, discovery of categories, description of categories according to their characteristics and open coding table were carried out. These concepts were carried out under the title of initial coding.Next, we started a confirmatory factor analysis on the mediating variable, namely customer loyalty, and the dependent variable, namely e-business growth. For this purpose, we started to examine the fit of the questions. As shown in Table 1, all the factor loadings obtained are above 0.5, which means that the fit of all the manifest variables to measure the mediating and dependent variables is confirmed and acceptable. In other words, all the manifest variables are fit to measure the defined latent variables.After examining the fit of the obvious variables and recording the results, it is time to build the research model. For this purpose, a model was built. Figure 2 shows the values of the path coefficient between all independent variables with the mediating and dependent variables, and the significance of the relationship between most of the independent variables with the mediating and dependent variables was confirmed, and finally we built the final model along with displaying the T-Value. The only variable whose relationship with both the mediating and dependent variables was not confirmed was the fulfillment of commitments. The results are shown in Figure 1.Finally, the geometric mean of the experts' opinions was entered into the Expert Choice software for prioritization, and the ethical dimensions questioned in terms of importance were: customer information security, customer privacy, gaining customer trust, fulfilling commitments, and updating services.5. Discussion and ConclusionIn the present study, ethical criteria in e-businesses and their prioritization were extracted using a mixed approach. After receiving the opinions of e-business managers and extracting sentences from the responses of these managers and also from several articles, 48 related sentences were extracted. Finally, 22 subcategories were identified. Subsequently, and after axial coding, finally five ethical criteria were identified: customer information security, customer privacy, gaining customer trust, fulfilling commitments, and updating services from the perspective of e-business managers.According to the results of the research, it can be suggested that e-businesses should focus a lot on gaining customer trust and trying to create a sense of security and a close relationship with customers, and this will only be possible through observing ethics, not verbally but in a practical and tangible way for customers. Also, forming an ethics committee in businesses and continuously following up on this committee to ensure that businesses observe ethical principles can be somewhat effective. It is also suggested that businesses consider the presented model and engage in ethics-based planning for their activities.
mohammad Ehsanifar; Fatemeh Dekamini
Abstract
IntroductionSince locating distribution warehouses is not easy to do, using a decision support system will help increase the effectiveness of decisions in this area. Accordingly, in this study, the aim is to use a model in addition to introducing the most suitable location for the construction of the ...
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IntroductionSince locating distribution warehouses is not easy to do, using a decision support system will help increase the effectiveness of decisions in this area. Accordingly, in this study, the aim is to use a model in addition to introducing the most suitable location for the construction of the central warehouse, to calculate the desirability of the desired location using multi-objective linear planning to determine potential and proposed locations. To what extent can they be a good place to build a central warehouse?Literature ReviewProper location of distribution warehouses are the main key to productivity, which can be used to achieve various goals of the organization, such as providing optimal services to customers and at the same time reducing distribution costs. Warehouse location is related to the placement and orientation of a piece of land according to the location of consumers and suppliers of the warehouse, and it consists of determining the location of the warehouse in such a way that its goals are met. Determining possible locations for warehouses varies from organization to organization and from one situation to another. Decision making in this case requires careful planning and proper forecasting and some analysis. However, the scientific method of planning directs the existing experiences into an optimal plan.MethodologyPrevious researches that have been conducted in the field of warehouse location have used different decision making methods to design a decision support system and introduced the appropriate location for building a warehouse. Now, the question that is raised is whether the same decision-making methods of the past can be the criteria for choosing the location of the central warehouse, or whether a new method should be used to design the decision support system based on the importance of the studied problem? Based on this, in this research, the purpose of using a model is to introduce the most suitable place for the construction of a central warehouse, it calculates the desirability of the desired location using the proposed multi-objective linear programming, to determine the potential and proposed locations. To what extent can they be a suitable place to build a central warehouse? Optimal methods for decision making have always been considered and used in many important industrial issues. In the present study, the cumulative utility of the star, which is one of the most important methods for calculating and extracting utility functions, has been used.ResultsAccording to the planning of the managers for the development of the factory for new products, the need to have a central warehouse to store the goods and to choose the right place requires attention to this matter. Based on this, the managers of Foulad Company are trying to take an important step by choosing the right location for the central warehouse, in order to reduce costs and the level of good service to the nearby workshops, as well as to increase profits. In this research, due to the importance of choosing a warehouse location and the complexity of making such a decision, we have presented a decision support system based on a multi-objective linear programming model, which is able to provide appropriate assistance by considering the minimum information from the researchers. Increase the effectiveness of decisions and help managers and researchers in the process of making optimal decisions.DiscussionAccording to the findings, it can be argued that by using the obtained results, it will create the possibility for companies to make decisions to optimize the support system in their company and with this, in addition to reducing Costs to increase their competitiveness.ConclusionOn the one hand, according to the results of multi-objective linear planning, he has calculated and presented the overall desirability of the reference options, which include potential and proposed options for building a central warehouse location. Also, on the other hand, it deals with the sensitivity analysis of options to help managers and researchers in the process of making a favorable and optimal decision. The results indicate that the warehouse location has the first rank with 84% desirability as the most desirable central warehouse location of Damghan Steel Company. Also, the important point of the obtained results is that none of the proposed options can be the most desirable place for other sectors in the future.
Fatemeh Dekamini; Mohammad Ehsanifar
Abstract
Assessing the maturity of knowledge management allows companies that are implementing knowledge management projects to comprehensively evaluate their knowledge management activities and systematically and systematically identify their position in knowledge management and accurately identify barriers ...
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Assessing the maturity of knowledge management allows companies that are implementing knowledge management projects to comprehensively evaluate their knowledge management activities and systematically and systematically identify their position in knowledge management and accurately identify barriers to progress and make changes and adjustments; it allows them to implement the necessary changes and determine the resources needed to reach the next steps. The aim of this study was to evaluate the effect of knowledge management maturity on service quality in Parsian Bank. Considering the presentation of a model to evaluate the effect of knowledge management maturity on service quality in Parsian Bank using the structure of structural equations in AMOS software, in the present study, a combined research methodology will be used. The statistical population is a sample of 221 managers and experts of Parsian Bank who are familiar with the subject of research. In order to analyze the obtained information, the tools of localization of research components, descriptive statistics and inferential statistics have been used. The structural equation model fits between knowledge management maturity and quality of banking services. The results show that the degree of knowledge management maturity has a positive and significant effect on service quality. Among the variables that determine knowledge management maturity, access to knowledge and experience, organizational processes, employee skills, motivation, recording employee experiences, knowledge retrieval and knowledge exchange have a positive and direct effect on knowledge management maturity and organizational management, organizational systems and Information technology and team knowledge activities have had the opposite effect on the maturity of knowledge management in the system.
