Knowledge Retrieval and Semantic Systems

The Study of the Effect of User Satisfaction on the Relationship between Perceived Information Quality and Conative Use of information System (Case study: National Iranian Drilling Company)

Articles in Press

Document Type : Research Paper

Authors

Mohammad Reza Farhadpour 1
Mohsen sanghari 2

1 Islamic Azad University -Ahvaz Branch. Ahvaz. Iran

2 MSc.InformationTechnology Management-Information Resource Management, Ahvaz Branch, Islamic Azad University, Ahvaz, Iran

https://doi.org/10.22054/jks.2023.74188.1582
Abstract
Objective: The aim of this study was to study of the effect of user satisfaction on the relationship between perceived information quality and conative use of information system (Case study: National Iranian Drilling Company).
Method: The research was applied in terms of type and analytical in terms of survey method. The statistical population included all organizational users of information systems in the National Iranian Drilling Company in the amount of 3700, of which 348 were randomly selected based on Cochran's formula. Data collection tools were questionnaire. The validity of the questionnaire was accepted by confirmatory factor analysis. Cronbach's alpha method was used to determine its reliability, the value of which was estimated to be higher than 0.7 for the initial questionnaire (30 people). In this research, to analyze data from descriptive and inferential statistics with the help of software SPSS and AMOS were used.
Results: Based on the results, users' perception of information quality has an effect of 0.87 on their satisfaction with the information system. Users' perception of information quality affects their innovative use of information system by 0.31. In addition, user satisfaction has a significant effect on the relationship between users' perception of information quality and their innovative use of the information system in the National Iranian Drilling Company (β = 0.283)
Conclusion: According to the results, conative use as a consequence of users' perception of the results of interaction with the system is debatable.

Keywords

User Satisfaction
Perceived Information Quality
Conative Use of information System
National Iranian Drilling Company
Subjects
Knowledge Retrieval and Semantic Systems

Articles in Press, Accepted Manuscript
Available Online from 08 March 2025

Home

Editorial Board

Ethical principles of publishing

Submit Manuscript

Contact Us