Evaluation of Information and Knowledge Retrieval Systems
Mohsen Niazi; Ali Farhadian; mohammad karkonan n; Mohammad Allaee Arani; Fatemeh Sadat Hashemi Ali Abadi
Abstract
The main purpose of university libraries as service and non-profit organizations is to connect the university community with knowledge and information through the provision of efficient services. measuring the quality of services and the performance of libraries also has its own difficulties and inequalitie. ...
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The main purpose of university libraries as service and non-profit organizations is to connect the university community with knowledge and information through the provision of efficient services. measuring the quality of services and the performance of libraries also has its own difficulties and inequalitie. with the advent of technology-based electronic and digital services and the need to learn related skills, the quality of services and the performance of university libraries has changed. the aim is to identify the factors affecting the quality of services and performance of university libraries. Using the meta-syntesis method, 311 research indexed in internal scientific databases, were retrived and reviewed between 1384 and 1401, on the quality of services and performance of university libraries. After refining the retrived records, 59 works were selected. The result of applying the meta-syntesis is the extraction of five important and effective criteria on quality, finally to summarize and report in the form of tables and a systematic model.The results of this study consider the aspects of human resources, information resources and services, facilities, executive management and financial resources to be effective in improving the quality of services and the effectiveness of the performance of university libraries. Studies also show that little research has been done on the impact of components and managerial capabilities on the quality and effectiveness of performance, as well as the impact of financial resources and funding in improving the performance and success of academic libraries in achieving their goals and missions
Fatemeh Dekamini; Mohammad Ehsanifar
Abstract
Assessing the maturity of knowledge management allows companies that are implementing knowledge management projects to comprehensively evaluate their knowledge management activities and systematically and systematically identify their position in knowledge management and accurately identify barriers ...
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Assessing the maturity of knowledge management allows companies that are implementing knowledge management projects to comprehensively evaluate their knowledge management activities and systematically and systematically identify their position in knowledge management and accurately identify barriers to progress and make changes and adjustments; it allows them to implement the necessary changes and determine the resources needed to reach the next steps. The aim of this study was to evaluate the effect of knowledge management maturity on service quality in Parsian Bank. Considering the presentation of a model to evaluate the effect of knowledge management maturity on service quality in Parsian Bank using the structure of structural equations in AMOS software, in the present study, a combined research methodology will be used. The statistical population is a sample of 221 managers and experts of Parsian Bank who are familiar with the subject of research. In order to analyze the obtained information, the tools of localization of research components, descriptive statistics and inferential statistics have been used. The structural equation model fits between knowledge management maturity and quality of banking services. The results show that the degree of knowledge management maturity has a positive and significant effect on service quality. Among the variables that determine knowledge management maturity, access to knowledge and experience, organizational processes, employee skills, motivation, recording employee experiences, knowledge retrieval and knowledge exchange have a positive and direct effect on knowledge management maturity and organizational management, organizational systems and Information technology and team knowledge activities have had the opposite effect on the maturity of knowledge management in the system.
Mehrdad Naserpur; Mohsen Arefnezhad; Hadi Taghavi; Mitra Zarea Nemati
Abstract
The present study aims to examine the effect of knowledge management on service quality of police office with mediation of organizational unlearning. Therefore, this study is practical in purpose and it is a survey research in collecting data. Participants are 245 staff of police force working in 7 police ...
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The present study aims to examine the effect of knowledge management on service quality of police office with mediation of organizational unlearning. Therefore, this study is practical in purpose and it is a survey research in collecting data. Participants are 245 staff of police force working in 7 police stations of Khorramabad. Cochran's test was used to determine the volume of sample as a 150-person sample regarding the population volume at the level %5 was assigned. the standard questionnaire were applied. This questionnaire regarding the population volume was distributed among participants. Questionnaire validity was confirmed by content validity while its reliability which was done by Cronbach alpha was 0.786 that it shows an acceptable reliability. Moreover, structural modelling was used to test hypotheses. Results indicated that at the level %95 there is significantly positive effect of knowledge management on service quality and unlearning, as well as unlearning on service quality.
Mahnaz Hajihassani; Fahimeh Babalhavaeji; Nadjla Hariri
Abstract
The present study was conducted to investigate the understanding of organizational mental image of the faculty members and librarians of Allameh Tabataba’i University of university library services.The aim of this study is applied and the method is analytical survey. Participants of this study ...
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The present study was conducted to investigate the understanding of organizational mental image of the faculty members and librarians of Allameh Tabataba’i University of university library services.The aim of this study is applied and the method is analytical survey. Participants of this study were 242 faculty members and 49 librarians of Allameh Tabataba’i University(ATU). The data was collected through the researcher-made questionnaire based on Lee Blang & Nekvin organization mental image model. The validity of the questionnaire was content validity and its reliability of was estimated through using Cronbach’s alpha. The obtained reliability was 0.78. Data was analyzed using descriptive statistics and one sample T test. SPSS software was used to analyzed data. The average image of faculty members was 3.43 and the average of librarians’ mental image was 3.38. The average of faculty members’ mental image in respect to identity, the fame, service quality, physical environment, and staff behavior was 3.60, 3.33, 3.33, 3.59, 3.55 the average among the librarians was 3.38, 3.52, 3.29, 3.26, 3.86 respectively. Findings showed ATU faculty members’ perception of University library mental image is higher than that of librarians.
