Knowledge Management
hasan fasaei; Amir Zakery; Yaser Sobhanifard
Abstract
The export performance of companies is influenced by various internal and external factors, some of the internal factors, such as knowledge of target markets and presence in international production networks, are among the companies' intellectual capital. The purpose of this research is to investigate ...
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The export performance of companies is influenced by various internal and external factors, some of the internal factors, such as knowledge of target markets and presence in international production networks, are among the companies' intellectual capital. The purpose of this research is to investigate the impact of intellectual capital and its components on export and sales of the company. This research is applied in terms of purpose and descriptive in terms of data collection. To estimate the intellectual capital, we used the Value Added Intellectual Coefficient (VAIC) method, and to measure exports, we used the ratio of export to total sales, and we also used multivariate regression analysis to investigate the impact of two variables. The data is for a 5-year period (2015 to 2019) from all the manufacturing companies present in the Tehran Stock Exchange (195 companies) were selected. The results of the hypothesis test indicate a positive relationship between intellectual capital and export as well as sale. Of course, contrary to the initial expectation, there was no evidence of the effectiveness of human and structural capital on the export and total. Also, physical capital, as one of the components of Value Added Intellectual Coefficient calculation, has a positive impact on the export and sales. These results can be indicative of the fact that among the major listed companies of the country, knowledge-oriented components of intellectual capital such as human capital and structural capital have not found their real place in influencing international performance in comparison with physical capital.
Knowledge Management
Majid Farahian; Farshad Parhamnia
Abstract
The present study aimed to investigate the effect of knowledge sharing on the metacognition of English as a foreign language (EFL) teachers with the mediation of creativity in the era of Covid-19. The research method was applied in terms of purpose and descriptive survey in terms of method. The statistical ...
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The present study aimed to investigate the effect of knowledge sharing on the metacognition of English as a foreign language (EFL) teachers with the mediation of creativity in the era of Covid-19. The research method was applied in terms of purpose and descriptive survey in terms of method. The statistical population of the research includes English language teaching faculty members who were teaching in state and non-state universities of Iran. Out of a total of 450 questionnaires sent to the teachers' emails, 300 were returned, of which 288 questionnaires were found usable. Therefore, the sample size was considered equal to 288 based on the available sampling method. Data collection was done using three questionnaires, include, knowledge sharing, creativity, and metacognition. The results of Cronbach's test showed a desirable level of reliability for the knowledge-sharing questionnaire (0.793), the creativity questionnaire (0.921), and the metacognition questionnaire (0.752). In order to analyze the data, descriptive statistics, multiple regression, and path analysis were used with SPSS 23 and Amos 21 software. The findings of the research showed that the variables of participation in writing, organizational communication, personal relationships, and group activity were able to explain the changes related to creativity. Among these variables, only participation in writing could explain the changes related to metacognition. In addition, the creativity variable was able to explain changes related to metacognition. In general, the results indicated that teachers who have higher degrees of knowledge-sharing are more creative in teaching and this may help to develop metacognition.
Knowledge Management
Mostafa Pahlevanzadeh; Nadjla Hariri; Dariush Matlabi; Fahimeh Babalhavaeji
Abstract
The aim of the current research is to design a performance evaluation model of the knowledge management system in the software industry using a neural network. First of all, qualitative method using library studies and review of backgrounds in evaluating the performance of knowledge management has been ...
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The aim of the current research is to design a performance evaluation model of the knowledge management system in the software industry using a neural network. First of all, qualitative method using library studies and review of backgrounds in evaluating the performance of knowledge management has been discussed in relation to the extraction of various indicators and reviewed in past studies. In the second stage, based on the data collected from the qualitative stage, a quantitative study was conducted to confirm and confirm the findings obtained from the qualitative stage. For exploratory study and extraction of categories related to evaluation factors, meta combination method was used. With the fuzzy Delphi method, the validation and presentation of the final indicators were done with the help of a questionnaire and a survey of experts. 7 main categories including individual factors, organizational factors, technology and infrastructure, functional factors, knowledge management tools, economic factors, knowledge management tools and 29 sub-categories were identified. The sample size was selected by simple random sampling with Cochran's formula of 186 people. In order to collect quantitative data, a researcher-made questionnaire was used, the items of which were taken from the results of meta-composite analysis in the first stage. The innovation of the research is building a model using neural network algorithms, which is the ability to predict the performance evaluation index of the knowledge management system and the impact of each of the indicators using neural network in the field of software.
Knowledge Management
fatemeh matash beyranvand; Hamid Rahimi
Abstract
the purpose this research was the prediction of teachers' organizational development according to perceived knowledge-based leadership with mediating role of job passion and organizational happiness. The type of research was descriptive- correlational, and the statistical population included all primary ...
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the purpose this research was the prediction of teachers' organizational development according to perceived knowledge-based leadership with mediating role of job passion and organizational happiness. The type of research was descriptive- correlational, and the statistical population included all primary teachers of Khorram Abad city (N=1940), that the sample size (n=352) was obtained based on Cochran Formulate and stratified random sampling. Data collection tools in this research are four questionnaires knowledge-based leadership, organizational growth, job passion and organizational happiness in a Likert five-scale. The questionnaires validity were determined as face and construction. The questionnaires reliability were obtained through Cronbach's alpha coefficient for organizational growth 0.95, knowledge-based leadership 0.91, job passion 0.93 and organizational happiness 0.90. In order to analyze the research data, statistical software SPSS version 26 and Amos Graphics were used at the descriptive and inferential levels. The results showed that the mean of the knowledge-oriented leadership variable (23.28) was higher than the average (18), the mean of the organizational happiness (86.8) was higher than the average (69), the mean of organizational growth (68.63) was higher than average 75 and mean of job passion (64/44) is higher than average (51). The total effects of knowledge-based leadership on job passion, organizational happiness and organizational growth were positive and significant, and the total effects of job passion and organizational happiness on organizational growth were positive and significant, and the mediating role of job passion and organizational happiness in the effect of knowledge-oriented leadership on organizational growth became a positive and significant.
Knowledge Management
Yousefreza Ahmadi; Amir Zakery; Fatemeh Razavi; Mohammad Sadegh Saremi
Abstract
Inter-organizational knowledge sharing is crucial for the scientific, social, and economic development of societies. Knowledge sharing processes and systems are challenged not only by individual and organizational factors but also by social, technical, and political inter-organizational contributors. ...
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Inter-organizational knowledge sharing is crucial for the scientific, social, and economic development of societies. Knowledge sharing processes and systems are challenged not only by individual and organizational factors but also by social, technical, and political inter-organizational contributors. The majority of existing researches have focused on situations such as interactive supply chains, virtual organizations, and multinational organizations, so that it can be said that Inter-organizational knowledge sharing is neglected in collaborative processes. This paper examines inter-organizational knowledge sharing in a collaborative project in which independent public organizations work together for providing social care for students. This research aims to investigate the impact of the variables of knowledge worker, peers, inter-organizational knowledge-sharing system, organization, and coalition on sharing knowledge in multiple inter-organizational relationships. This quantitative correlational study employed a 44-item questionnaire, which was distributed among the system users in Alborz province. The sample size was calculated using Cochran’s formula, and for sampling, proportional stratified sampling method was used. The SmartPLS3 software was used to develop a confirmatory factor analysis model and structural equations, while SPSS software was employed for descriptive statistical tests. In this study, the impact of the knowledge worker, peers, sharing system, organization, and coalition on knowledge sharing via interorganizational knowledge sharing systems was confirmed, among which the variables of the knowledge worker and peers exerted the greatest impact on knowledge sharing which shows the main priorities of managers to improve knowledge transfer functions in this system.
Knowledge Management
Hassan Khodravan; Ali Biranvand; Armin Rajabzadeh; Mehrnoosh Darabi
Abstract
IntroductionPersonal knowledge management (PKM) discusses self-efficacy and making people more valuable to the organization, thus creating more value for each employee. Public libraries are one of the service organizations in the society. The application of knowledge management strategies in a knowledge-based ...
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IntroductionPersonal knowledge management (PKM) discusses self-efficacy and making people more valuable to the organization, thus creating more value for each employee. Public libraries are one of the service organizations in the society. The application of knowledge management strategies in a knowledge-based institution such as a public library, which is engaged in the supply of knowledge, has a double importance. The use of knowledge management (KM) helps knowledge-based organizations such as libraries to turn the knowledge in organizations into a permanent resource. Investigating the PKM of public library employees can lead to more productivity of employees. Accordingly, the present study investigates the relationship between the PKM of public library librarians and the productivity of human resources in these libraries.Literature ReviewA review of the conducted research shows that one of the influencing factors on employee productivity is PKM. An operational definition of participation in PKM is that PKM is an individual's perception of knowledge that involves the degree of participation in the organization's knowledge management (OKM) activities (Tseng and Fan, 2011). PKM ensures that people acquire, create, and share knowledge, and by influencing the KM architecture, it improves decision-making, efficiency, and productivity. (Butt; Nawa; Hussain; Sousa; Wang; Sumbal, Muhammad Saleem & Shujahat, 2019; Shujahat; Razzaq; Wang; & Durst, 2019). There is a positive relationship between KM and employee productivity. In other words, productivity is a direct result of KM (Shoujahat et al., 2019). Hence, PKM participation, as an aspect or a micro-component of KM, should affect productivity (But et al., 2019). MethodologyThe type of research is descriptive-analytical based on the basic purpose and method of data collection. The statistical population of this study includes all employees of public libraries in Khuzestan province in 2020 (378 people) who were selected as a statistical sample of the research by simple random sampling method and with the help of Cochran's table. To collect data, Mahmoudi and Bagheri’s questionnaire (2013) in the field of personal knowledge management and Hershey and Goldsmith’s questionnaire (1980) in the field of human resource productivity have been used. In this study, a one-sample t-test to determine the significance of differences between variables, a Pearson correlation test to examine the presence or absence of a relationship between two variables, and a two-sample independent t-test and variance test in SPSS software 24 have been used.ResultsConsidering the effect of KM on organizational performance, librarians manage their learning and increase information literacy and continuous learning in order to maintain their position and the organization. The results of this research showed that the librarians of the public libraries of Khuzestan province in all aspects of PKM (self-learning evaluation, self-learning management, information literacy, Exploration skills, Network of knowledge assistants, knowledge awareness, perception skills, creative skills, collaborative skills, interest variation and personal knowledge management) are at an optimal level. The feeling of wanting to grow and progress in the workplace leads employees to self-learning, self-evaluation and adaptation to the work environment. In this regard, the results obtained regarding the variable of productivity of human resources of librarians show that the dimensions of ability, feedback, credibility, and adaptability, related to the variable of productivity of human resources are at a favorable level. Other dimensions such as understanding and recognition, organizational support, and motivation are not at a favorable level. Investigating the relationship between human resource productivity and PKM of public library librarians in Khuzestan province, the results show that the dimensions of ability, understanding and recognition, and adaptability have a positive and significant relationship with PKM. However, other dimensions such as organizational support, motivation, feedback, and credit are not related to PKM. Also, there is a positive and significant relationship between the dimensions of PKM and human resource productivity, only in the dimensions of skill and exploration, knowledge awareness, and collaborative skill. In other dimensions, there is no relationship between these two variables.DiscussionBased on the results of this research, PKM plays a significant role in the productivity of human resources in public libraries. Considering the effect of KM on the productivity of the organizational force, librarians should try to manage their learning and increase information literacy and continuous learning in order to maintain their position and the organization. The present research was conducted for the first time among the employees of public libraries in Khuzestan province.
Knowledge Management
Maryam Mosafer Bahri; Ebrahim Chirani; Narges Delafrooz; seyed Mahmoud Shabgoo Monsef
Abstract
IntroductionToday, the insurance industry plays a significant role in the prosperity of the economy, so paying attention to the creation of knowledge can play a significant role in increasing the penetration rate of insurance. Therefore, the main question of the current research is how to design and ...
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IntroductionToday, the insurance industry plays a significant role in the prosperity of the economy, so paying attention to the creation of knowledge can play a significant role in increasing the penetration rate of insurance. Therefore, the main question of the current research is how to design and explain the model of the elements of customer knowledge co-creation in the insurance industry? In order to answer this question, the present research aims to identify the elements of the customer knowledge co-creation model in the insurance industry in the first stage, and in the next stage to test the relationship model of the elements of customer knowledge co-creation in the insurance industry, and based on the results of Data analysis will provide solutions to the managers of this industry in order to make decisions and policies related to knowledge creation and as a result promote and improve insurance products and services and increase the penetration rate of insurance in the society. Literature Review Knowledge Co-CreationKnowledge Co-Creation has been described as an act of collective creativity, with applications ranging from product and service design to more abstract spheres of value creation taking place between two or more individuals who may or may not belong to the same actor group (Amann & Rubinelli, 2017). “Customer knowledge Co-creation is defined as the collective ability of group members to analyze, interpret, reconfigure customer-related knowledge, and it means that knowledge is co-created by group members” (Menguc et al., 2013). In the following, we discuss some of the researches conducted in the field of customer knowledge co-creation.Itani et al. (2022) conducted a study with the aim of investigating the effects of using social media and customer relationship management technology on the customer knowledge co-creation and sales performance in B2B companies. Based on the theories of task-technology fit and self-determination, the findings show that social media, customer relationship management technology, and their interaction, support salespeople in joint value-creation efforts through the mediating role of knowledge enriched by these tools. The results indicated a significant moderating effect of the salesperson's job independence and the ease of the sales quota in increasing the relationship between knowledge and value co-creation.Xie et al. (2020), in a study titled "Using Customer Knowledge for Service Innovation in Travel Agency Industry", investigated the influencing factors and the effects of service team access and the combination of customer knowledge on tourist service companies. The results showed that both factors of customer orientation and intensity of interaction are effective on customer knowledge co-creation teams, which can promote service innovation. Also, the results indicated that customer knowledge co-creation moderates the relationship between interaction intensity and service innovation. MethodologyThe current research was done in two stages using a mixed method. In this research, in order to identify the components of the customer knowledge co-creation model, first the qualitative approach of grounded theory was used. For this purpose, semi-structured interviews were conducted with a selection of insurance industry experts, including a number of university professors and insurance company managers, as a result of which the components of the research and their dimensions were identified. Then, in order to present the relationship model of the main components of the research, the opinions of experts were evaluated through the matrix of pairwise comparisons, and based on this, the conceptual model of the research was explained. Then, in order to test the research model and hypotheses, the partial least squares quantitative method was used. The statistical population in the quantitative stage consists of managers and experts of three active insurance companies in Iran, including Alborz, Iran, and Asia. The statistical sample was obtained from the random cluster sampling method, based on which 310 people were selected as a statistical sample. The data collection tool in the quantitative stage is a researcher-made questionnaire. Cronbach's alpha method was used to check the reliability of the measurement tool, and its value was greater than 0.7 for all variables. Therefore, all variables were confirmed in terms of reliability. ResultsIn the first stage of the current research, the qualitative method of grounded theory was used to identify the components and dimensions of customer knowledge co-creation. As a result of this stage, 7 main aspects were identified for customer knowledge co-creation. After identifying the research components and developing the model, 9 hypotheses were formulated in the quantitative stage. Based on the findings of data analysis using the partial least squares method, all 9 research hypotheses were confirmed. The results showed that the infrastructure of information and communication technology has an effect on being knowledge-oriented. Also, being knowledge-oriented has an impact on internal marketing and customer relationship management. In addition, the effect of internal marketing and customer relationship management on customer orientation was confirmed. Also, the effect of customer orientation on creating motivation and trust building was confirmed, and finally, the effect of creating motivation and trust building on customer knowledge co-creation was confirmed. DiscussionCustomer knowledge co-creation is a process by which organizations acquire competencies and knowledge of customers, so that they can use this information to create an experience for customers and reach new markets for themselves. ConclusionAccording to the confirmation of all 9 research hypotheses and with emphasis on the structures (sub-indices) that have the highest factor load obtained from the partial least squares method, the following practical suggestions are presented:In order to develop the component of “information and communication technology infrastructures” in insurance companies, considering the importance of "the company's presence in social media and producing up-to-date content", it is suggested that managers of insurance companies use experts who have enough expertise in the field of content production to manage social media pages. Also, through social pages, they can establish a two-way relationship with customers, especially special customers, and encourage them to share their insurance knowledge and experiences.In line with the development of “internal marketing”, the managers of insurance companies should continuously strive to hold brainstorming sessions with the employees in order to update their knowledge and skills. In these meetings, in addition to presenting technical matters such as informing about possible changes in insurance policies, new insurance laws, etc., experts in fields such as marketing, psychology, and negotiation can also be invited so that the employees and the sales network, in addition to mastering the technical skills, also master the communication skills of the day.In order to ensure customer satisfaction and as a result of complying with customer-oriented principles, insurance companies must first observe and understand the needs of their customers. For this purpose, they should listen to the expectations and criticisms of the customers, and by establishing a friendly relationship with them, in addition to getting to know the customers more and knowing their level of satisfaction, they should have a positive effect on their perception.In order to increase the “trust of customers”, insurance companies should adopt strategies that lead to improving the mental image of customers towards the company's brand. Since the main mission of insurance companies is to issue perfect insurance policies as well as timely and adequate payment of damages, if this is done correctly, it can play an effective role in attracting customers’ trust.Finally, in order to develop the customers' knowledge co-creation, insurance companies should use the experiences and knowledge gained from customers to produce and create new knowledge and improve and develop the organization's products and services.
Knowledge Management
Mostafa Pahlevanzadeh; Nadjla Hariri; Dariush Matlabi; Fahimeh Babalhavaeji
Abstract
IntroductionNew software development models are emerging that help in software development by default. Secure software should be defined based on the fundamental framework of the organization and the fundamental framework of the organization's software, which means that the targeted level of security ...
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IntroductionNew software development models are emerging that help in software development by default. Secure software should be defined based on the fundamental framework of the organization and the fundamental framework of the organization's software, which means that the targeted level of security of various software of an organization depends on the business context and the degree of importance of information in that context. Proper support of the software industry requires a precise and appropriate understanding of the state of this industry as an ecosystem and knowledge of the software product. In addition to having technical complexities, the software industry follows certain economic structures and principles, which are very important in the analysis of the existing support regimes. Without having a secure software production line, the possibility of releasing secure software from this production cycle is impossible. Also, the competitive business environment of organizations depends on the software they have in this field; therefore, considering the level of vulnerabilities, it is reported that in the field of software, the existence of a secure software life cycle, which results in the production and development of secure software, is very necessary (Palumbo et al., 2020). Software companies need to develop knowledge in diverse domains. One of the industries that are very important in the transition from the oil economy due to its great potential in the country, and on the other hand, it realizes a part of the knowledge-based economy, is the software industry, which is struggling with many changes and problems. Due to the intensity of changes in technology and its highly competitive environment, software companies are facing many challenges and uncertainties in providing their products or services in the form of value for customers and also in making money from it. Therefore, it is necessary to provide a suitable solution for software companies to reach their position and the future that can be waiting for them. The present research tries to consider.What are the factors and performance indicators of the knowledge management system in the software development industry?Literature ReviewIn the research, Wang, Ding, and Ming Li (2017) presented a hybrid method for evaluating knowledge management performance based on triangular fuzzy numbers and group support systems. The results showed that the evaluation method has a strong practical and operational capability, and in addition, the evaluation is activated using a group support system. The systematic KMPE method based on an index system can improve the efficiency of organizations in the performance evaluation process. The review goes under these subheadings.Pojadi and Sardjono (2018) investigated "Evaluation of Knowledge Management System for Disaster Management Using Factor Analysis". The results showed that evaluation models can be built through the performance of agents, organizational culture, and information through the knowledge management system, management support and participation, access and updating, and information monitoring. Fu, Jiang, and Chen (2020) modeled an organizational knowledge management system based on artificial intelligence in a research. The key technologies that need to be solved to achieve knowledge integration were pointed out, including the integration of heterogeneous knowledge distributed between companies, the integration of correlation and the integration of knowledge and production processes. Fuzzy theory was used to create a knowledge extraction mechanism and reference model library from the project model to the dedicated reference model. Finally, a layered diffusion model was developed that matches the characteristics of online knowledge transfer. Greco et al. (2021) in their research examined "a method for evaluating knowledge management systems". The results show that WikiIEN is the solution most indicated for the larger public due to its more user-friendly interface and workflow, and sufficient feature set that does not depend on external software.MethodologyThis research is applied in terms of purpose, which was done with a documentary method, meta composite. The meta-composite approach is a type of qualitative study that examines the information and findings extracted from other qualitative studies with a similar and related topic. As a result, the desired sample for the meta-combination of selected qualitative studies is based on the relationship made with research questions (Lindgreen, Palmer, and Vanhamme, 2004). In this research, the combination method has been used in order to compare, interpret, transform, and combine different frameworks and models presented in the field of knowledge management system performance evaluation in the software development industry.ResultsThe purpose of this research is to provide a suitable conceptual framework for identifying the performance evaluation components of knowledge management system in the software development industry with a meta-composite approach. Due to the lack of comprehensive research in the field of identifying factors affecting the performance of the knowledge management system, the performance evaluation indicators of the knowledge management system were first extracted by extensive literature study and based on the frequency of evaluation indicators. The goal is to cover various dimensions of knowledge management system evaluation with a comprehensive study. Due to budget constraints and the economic era with uncertainty, knowledge management implementers need to be able to demonstrate the commercial value of knowledge distribution and reuse in the organization. There are two basic points that all organizations should consider when designing success measures. Therefore, based on the presented conceptual model, managers can evaluate the performance of knowledge management in the software development industry by using organizational factors, individual factors, technology infrastructure factors, knowledge management processes, and economic benefits/costs. DiscussionBased on the presented conceptual model, managers can evaluate the performance of knowledge management in the software development industry by using organizational factors, individual factors, technology infrastructure factors, knowledge management processes, and economic benefits/costs. ConclusionExamining the results showed that components such as organizational factors (culture, senior management support, organization strategy, organizational structure), individual factors (training, employee participation, knowledge and awareness of knowledge management systems, resistance to change); technology infrastructure factors (user-friendliness, data and information security, communication and cooperation methods, degree of integration of organizational systems, knowledge quality); knowledge management process (knowledge acquisition, knowledge transfer, knowledge creation); economic benefits/costs (capital cost, operating cost) affect the evaluation of knowledge management performance in the software development industry.
