Knowledge Retrieval and Semantic Systems

Analysis of the Impact of Knowledge Workers’ Participation on Enhancing the Performance of Knowledge-Based Companies in the IT Sector

Articles in Press

Document Type : Research Paper

Authors

Sepehr Kheybari 1
Seyyed Abdollah Salehnejad 2

1 Islamic Azad University, Central Tehran Branch

2 Department of Knowledge Management, Faculty of Artificial Intelligence and Cognitive Sciences, Imam Hussein (AS) University, Tehran, Iran.

https://doi.org/10.22054/jks.2025.85765.1716
Abstract
This study was conducted in light of the importance of knowledge workers’ participation in enhancing innovation and productivity in knowledge-based organizations, with the aim of analyzing the impact of knowledge workers’ participation on organizational performance in knowledge-based companies operating in the field of information technology. The research was carried out using a descriptive–survey method. The statistical population consisted of employees of 18 knowledge-based companies in Tehran, from which a sample of 210 individuals was selected through proportional stratified sampling. Data were collected using the standard questionnaires of “employee participation” and “organizational performance” based on the Balanced Scorecard model. The validity of the instruments was confirmed by experts, and their reliability was evaluated as satisfactory. The data were analyzed using structural equation modeling and the partial least squares approach. The findings indicated that the participation of knowledge workers had a positive and significant effect on innovation, operational efficiency, and customer satisfaction in knowledge-based companies, and this effect was stronger in organizations with a decentralized structure. The results of the study suggest that developing participatory mechanisms and strengthening collective decision-making can lead to enhanced innovation, improved productivity, and increased customer satisfaction in knowledge-based IT companies.

Keywords

Knowledge Workers’ Participation
Organizational Performance
Knowledge-Based Companies
Information Technology
Subjects
Knowledge Retrieval and Semantic Systems

Articles in Press, Accepted Manuscript
Available Online from 05 December 2025

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