Evaluation of Key Factors for the Success of the Implementation of Strategic Knowledge Management System in Sepah Bank, Hamadan Region

Ajalli, Mehdi; Jadidi, Mohammad

doi:10.22054/jks.2021.60166.1430

Document Type : Research Paper

Authors

Mehdi Ajalli ¹
Mohammad Jadidi ²

¹ Assistant Professor, Department of Management, Bu-Ali Sina University, Hamedan, Iran

² M.A of Business Management, Islamic Azad University, Hamedan, Iran

https://doi.org/10.22054/jks.2021.60166.1430

Abstract

The main purpose of this study is to evaluate the key factors for the success of the strategic knowledge management system in Sepah Bank in Hamadan region with the approach of path analysis and modern SWARA (Stepwise Weight Assessment Ratio Analysis) technique. For this purpose, in this study, first, by reviewing the literature and interviewing experts, specialists and bank managers, 9 key and critical factors in the success of the identification system and 9 related hypotheses were proposed.This research is applied in terms of purpose and descriptive-survey in terms of data collection method. To analyze the research data, the path analysis approach and SWARA’s new decision-making technique with SPLS and Excel software were used. The statistical population of this research is considered in two parts; regarding the final factors affecting the implementation of strategic knowledge management system in Sepah Bank with the path analysis approach, the opinions of all employees were considered to be 330 people. The sampling method of this research is simple random method and according to Morgan table and the mentioned formula, the size of the statistical sample is equal to 180 people. In this study, a designed questionnaire was provided to 200 managers, experts and authorities of the organization to express their views and opinions on the importance and effectiveness of these factors. Also, in relation to evaluation, weighting, importance of factors and finally their ranking, riding technique and applying the opinions of managers and specialists with at least a bachelor's degree and 5 years of experience in Sepah Bank in Hamadan region were used, the total number of which is 93 people; Finally, using a sample of 61 people from this community, the factors were evaluated. The output of path analysis showed that all 9 factors are effective in the implementation of the system. Based on the final output of SWARA technique, the factor of "human resource strategy" in the highest priority and "spiral processes of the organization's knowledge" in the lowest priority were identified in terms of importance in implementing the strategic knowledge management system.

Keywords

20.1001.1.2476387.1400.8.29.1.1

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Knowledge Retrieval and Semantic Systems

Evaluation of Key Factors for the Success of the Implementation of Strategic Knowledge Management System in Sepah Bank, Hamadan Region

References

References

Volume 8, Issue 29 - Serial Number 29
January 2022
Pages 1-42

Evaluation of Key Factors for the Success of the Implementation of Strategic Knowledge Management System in Sepah Bank, Hamadan Region

References

References

Volume 8, Issue 29 - Serial Number 29January 2022Pages 1-42

Volume 8, Issue 29 - Serial Number 29
January 2022
Pages 1-42