Document Type : Research Paper
Author
PhD Knowledge and Information Science, Faculty of Literature, Humanities and Social Sciences, Islamic Azad University, Science and Research Branch, Tehran, Iran.
Abstract
In the era of rapid technological transformations, users’ ability to understand, analyze, and reconstruct their technological relationships plays a crucial role in determining their level of digital resilience. The present study aims to examine the gap between knowledge and performance in digital resilience literacy and to identify users’ active coping strategies when facing crises in digital environments.The research employed a qualitative design based on the grounded theory approach. Data were collected through semi structured interviews with 25 participants from the community of social media activists (including civic and media activists) on Instagram. The data were analyzed through three stages of open, axial, and selective coding.Findings revealed that the knowledge gap in digital resilience literacy mainly stems from superficial perceptions of technological risks, cognitive dependency on platforms, and insufficient algorithmic literacy. In contrast, the performance gap arises from the inability to reconstruct adaptive technological behaviors and weaknesses in digital emotion regulation.Three main dimensions of active coping strategies were identified: (1) reflective learning and self regulation; (2) reconstruction of digital identity in the face of data crises; and (3) utilization of supportive and techno collaborative networks.The results indicate that advancing the concept of digital resilience literacy as a key competence for modern technological life contributes to understanding resilience not merely as an outcome of education, but as a continuous process of learning, reflection, and technological self reconstruction.
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