عنوان مقاله [English]
نویسندگان [English]چکیده [English]
Assessing the quality of the central library servicesinAllameh Tabataba’i University and identifying the Libqual indicators needed for improvement, are the research objectives.
Methodology: The survey research method was applied according to the Libqual model and the data was gathered by questionnaires. The gap between the users’ maximum and minimum expectancies, their receipt rank, and the significance of the difference among these ranks were analyzed. The data was collected from a user community sample of 100 members.
Findings: The users’ received service for all the service impact, information control, and library as placefactors was lower than their minimum expectation which showed the dissatisfaction of users. The amount of users’ minimum expectation for the improvement of service impact factor was more than the other two. The lowest amount of service reception and the highest degree of receipt rank dissatisfaction were identified for the library as place indicator. The highest rate of dissatisfaction on maximum expectation rank was for the library as place and the information control indicators, respectively.
Originality: Filling the performance assessment gap, harmony with user population, economic justification, user satisfaction, and user orientation are the benefits and values of this research.