نوع مقاله : مقاله پژوهشی

نویسندگان

• رحیم شهبازی ¹
• فاطمه بهشت دوست ²

¹ دانشیار،علم اطلاعات و دانش شناسی دانشگاه شهید مدنی آذربایجان ، تبریز، ایران.

² دانش آموخته کارشناسی ارشد، مدیریت اطلاعات، دانشگاه شهید مدنی آذربایجان، تبریز، ایران

چکیده

پژوهش حاضر با هدف مدل‌یابی معادلات ساختاری رابطه هوش‌هیجانی، مهارت‌های ارتباطی، سواد رسانه‌های اجتماعی و تسهیم دانش در بین کتابداران کتابخانه‌های عمومی استان آذربایجان شرقی انجام گرفته است. این پژوهش بر اساس ماهیت و ویژگی کلی، یک پژوهش کمی؛ بر اساس هدف، کاربردی و بر اساس روش پژوهش و جمع‌آوری داده‌ها، توصیفی از نوع همبستگی مبتنی بر مدل‌یابی معادلات ساختاری است. جامعه آماری پژوهش کتابداران کتابخانه‌های عمومی استان آذربایجان شرقی در سال 1401 (تعداد 401 نفر) بودند. نمونه آماری پژوهش 310 نفر است که به روش تصادفی ساده انتخاب شده بودند. جهت جمع‌آوری داده‌ها پرسش‌نامه استاندارد هوش هیجانی شات (1998)، مهارت‌های ارتباطی زادبود (1401)، رسانه‌های اجتماعی مجردی (1393) و تسهیم دانش آجزن (2006) استفاده شد. پایایی پرسش‌نامه‌ها با استفاده از ضریب آلفای کرونباخ تائید شد. داده‌های جمع‌آوری‌شده با استفاده از روش‏های آمار توصیفی و آمار استنباطی تجزیه‌وتحلیل گردید. یافته‌های پژوهش میانگین هوش‌هیجانی، مهارت‌های ارتباطی، سواد رسانه‌های اجتماعی و تسهیم دانش کتابداران کتابخانه‌های عمومی استان آذربایجان شرقی را به ترتیب 09/3، 21/3، 16/3 و 24/3 نشان دادند. همچنین نتایج آزمون مدل‌یابی معادلات ساختاری حاکی از برازش مدل مفهومی ارائه شده (78/0RMSEA=، 94CFI=، 98/0GFI=) و تائید رابطه بین هوش ‌هیجانی و تسهیم دانش با نقش واسطه‌ای مهارت‌های ارتباطی و سواد رسانه‌های اجتماعی بود. پیشنهاد می‌شود در نظام آموزشی علم اطلاعات ایران و نیز توسط نهاد کتابخانه‌های عمومی کشور برنامه‌ریزی‌های لازم برای تقویت متغیرهای مذکور (به‌خصوص هوش‌هیجانی) انجام پذیرد.

کلیدواژه‌ها

• سواد رسانه‌های اجتماعی
• هوش هیجانی
• تسهیم دانش
• مهارت‌های ارتباطی
• مدل‌یابی معادلات ساختاری
• کتابخانه‌های عمومی

موضوعات

• مدیریت اطلاعات و دانش

عنوان مقاله [English]

The Relationship between Emotional Intelligence and Knowledge Sharing: The Mediating Role of Communication Skills and Social Media Literacy (Case Study: Public Librarians of East Azarbaijan Province)

نویسندگان [English]

• Rahim Shahbazi ¹
• Fatemeh Beheshtdost ²

¹ Associate Professor, Department of Knowledge & Information Science, Azarbaijan Shahid Madani University, Tabriz, Iran

² M.A. in Information Management, Azarbaijan Shahid Madani University, Tabriz, Iran

چکیده [English]

1. Introduction

The success and profitability of organizations depend on the presence of competent and capable people. For this reason, organizations try to identify the factors that affect the strengthening of human resources and make the necessary planning. In this regard, “knowledge sharing” is mentioned as one of the effective factors for strengthening human resources. Lin (2007) believes that knowledge sharing leads to the formation of new ideas and strengthening human resources in a knowledge-based economy. Accordingly, organizations and companies that are constantly involved in providing quality goods and services also try to pay attention to the basic components of strengthening the culture of knowledge sharing. Knowledge sharing refers to the process through which knowledge is shared among the employees of an organization. During knowledge sharing, competent employees try to share experience-based knowledge with stakeholders (including colleagues, managers or customers) so that they can also perform better. Of course, persuasion and attention to the factors (material and spiritual) that affect knowledge sharing have always been one of the main challenges of human resource management in organizations. In knowledge sharing, individuals must provide others with the knowledge that is the result of their years of effort and experience, while this knowledge may be one of the key factors of their individual advantage in the organization. Therefore, it is natural that they must have strong incentives or motivations to do this. The level of participation of individuals in various knowledge sharing processes in the organization can be affected by their perception of the potential benefits that they may gain as a result. Studying and identifying factors that facilitate knowledge sharing behavior (including emotional intelligence) among employees has long been of interest. Of course, based on the results of numerous studies, the relationship between emotional intelligence and other variables (including media literacy, communication skills, psychological climate, job satisfaction, organizational citizenship behavior, emotional organizational commitment, subjective well-being, and employee attitudes) has also been confirmed. Emotional intelligence, which is the ability to control and effectively use defined emotions, contributes to performing rational behaviors and effective communication with others (Taboli, 2013). In other words, the higher the emotional intelligence of individuals, the more rational their behavior will be. Emotional intelligence is related to the ability to communicate with others and social media literacy. People with higher emotional intelligence will avoid emotional and irrational behaviors in different environments. Having communication skills will lead to rational behaviors with others. Communication skills can be defined as the ability to effectively send and receive information, thoughts, feelings, and attitudes. Social media literacy also refers to the correct and intelligent use of social media (such as Instagram and Telegram). Social media literacy enables individuals to move beyond being illiterate listeners and consumers of information (true or false) and to act proactively. Due to the Internet and the expansion of the use of virtual networks, the general public is exposed to a wealth of information. This has led to a greater need for intelligent individuals to behave logically and intelligently in virtual environments. It seems that the variables of emotional intelligence and communication skills have additional importance among librarians, because they can act as essential and influential elements in attracting and retaining patrons to public libraries. Today, public libraries - whose philosophy of existence is to serve the community, due to having patrons from different classes, tastes and cultures, must have literate, intelligent and communication-skilled individuals in their service. A deficiency or gap in these areas and a decrease in patron satisfaction can further damage the acceptability of libraries and pose a more serious challenge to their existential philosophy, especially in the present era. The present study was conducted in the public library environment of East Azarbaijan Province, a province with linguistic and cultural diversity, and attempts to study the relationship between emotional intelligence and knowledge sharing with the mediating role of social media literacy and communication skills among librarians.
Research hypotheses

There is a significant relationship between emotional intelligence and "social media literacy".
There is a significant relationship between emotional intelligence and librarians' communication skills.
There is a significant relationship between social media literacy and librarians' knowledge sharing.
There is a significant relationship between librarians' communication skills and knowledge sharing.
There is a significant relationship between emotional intelligence and librarians' knowledge sharing.
There is a significant relationship between emotional intelligence and knowledge sharing mediated by librarians' "social media literacy".
There is a significant relationship between emotional intelligence and knowledge sharing mediated by communication skills.
2. Literature Review

Literature review goes here. Direct citations of 40 words and more must be separated into a block quote, without quotation marks:

3. Methodology

This research is based on the nature and general characteristics, quantitative, and based on the research and data collection method, it is a description of the correlation type based on structural equation modeling. The statistical population of the research was the librarians of the public libraries of East Azarbaijan province in 1401 (n=401). Four standard questionnaires, including the Schutte emotional intelligence questionnaire (1998), Zadboud et al., communication skills questionnaire (2022), Mojaradi social media literacy questionnaire (2014), and Ajzan knowledge sharing questionnaire (2006) were used to collect data. The reliability of the questionnaire was determined by the Cronbach alpha coefficient, which was equal to 0.89, 0.86, 0.81, and 0.79, respectively. Using SPSS and Amos software, data analysis was performed at both descriptive and inferential levels.

4. Results

Based on the findings, there is a positive and significant correlation between emotional intelligence, communication skills, and social media literacy with knowledge sharing, at 0.688, 0.701, and 0.544, respectively. Findings showed the fit of the conceptual model presented regarding the relationship between emotional intelligence, communication skills, social media literacy, and knowledge sharing among librarians (RMSEA=0.78, CFI=0.94, GFI=0.98). Also, it is recommended that in the educational system of Iran and by the Iran Public Libraries Foundation, necessary planning should be done to strengthen the mentioned variables, especially emotional intelligence.

5. Discussion

In knowledge sharing, individuals must provide others with the hidden knowledge that is the result of their years of hard work and experience. While this knowledge may be one of their superior advantages in the organization. For this reason, the willingness of individuals to share knowledge without expecting a corresponding reward from others may not seem very logical. The findings showed that there is a positive and significant relationship between emotional intelligence and librarians' knowledge sharing. It seems that people with high emotional intelligence think that if they share their useful experiences with others, they will be encouraged (verbally or financially) by their colleagues or managers more; for this reason, they share knowledge with this assumption, so the existence of a relationship between these two variables also seems to be somewhat reasonable.

6. Conclusion

According to the findings of the present study, it can be claimed that the emotional intelligence variable has the ability to influence the communication skills, social media literacy, and knowledge sharing of librarians. Accordingly, it is likely that weakness in communication skills and social media literacy can also have a negative impact on the indirect effect of emotional intelligence on knowledge sharing behavior.

کلیدواژه‌ها [English]

• social media literacy
• emotional intelligence
• knowledge sharing
• structural equation modeling
• public libraries